Student Connect Support

PRIMARY DETAIL

Exciting opportunity to support the Service Connect team. Supportive & collaborative team environment.
• Hourly rate $41.93 – $47.86 (HEW Level 3) plus superannuation
• Casual roles. Based at Wallumattagal campus, North Ryde
• Supportive & collaborative team

THE ROLE

Exciting opportunity for you to join the Service Connect Team in the role of casual Student Connect Support to provide customer service and administration transactional support during the peak period for Session 1, 2023 enrolment (November 2022 to March 2023).

Reporting to the Team Leader, Student Connect, you will:

• Provide customer service and transactional support to international and domestic students, referring or escalating as appropriate.
• Maintain and apply knowledge of policies and procedures relating to international and domestic students at the University.
• Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, and undertaking a range of associated administrative and/or customer service-related tasks.
• Process written, email, phone or in-person enquiries in a timely manner
• Provide feedback to support student services, process and systems improvement.
• Prioritise time and tasks to meet targets and timelines.
• Provide information and data as requested.

About You

You will have knowledge of the higher education system and have experience in providing customer service or administration, able to contribute to continual improvement initiatives in student support services.

You will have high attention to detail, and time management skills with the ability to manage high volume of work. You will also have good interpersonal and communication (written & verbal) skills with the ability to communicate effectively with different stakeholders.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today .

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply
To be considered for this position, please apply online and attach your resume and a separate cover letter providing responses to the below criteria (maximum of 250 words per criteria) :

• Why are you applying for this job?
• Provide an example of a high performing team you have been involved with and what your role was within the team
• Describe a customer service situation where you went above and beyond.
• Describe a time when you had to enforce a company/business rule in a difficult situation. How did you handle the customer/situation?

Role-specific Enquiries: Jo Finnis, Team Leader, Student Connect via screcruitment@mq.edu.au

General Enquiries: Rainki Kan, HR Administrator via rainki.kan@mq.edu.au

Applications Close: Sunday, 9 October 2022 at 11:59pm (AEST)

If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

09/10/2022 11:59 PM

Equity & Diversity Statement

At Macquarie University, we are committed to providing a working environment where each individual is valued, respected and supported to progress. Our priority is to ensure culture, policies and processes are truly inclusive and that no-one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Macquarie University’s values of scholarship, empowerment and integrity to apply.

Learn more about our progress towards Equity, Diversity and Inclusion.

https://staff.mq.edu.au/work/diversity-inclusion