The SFS Campus Operations Specialist is responsible for the effective operations of the campus Business Office at each of their assigned campuses – this many include travel between assigned campuses. Primary responsibilities include the Business Office’s compliance with all established policies and procedures of Strayer University; promoting an environment that is both student-centered and fully compliant with established University guidelines and regulations from accreditors and external agencies; and managing collections and bad debt, and compliance with student registration guidelines.
Essential Duties:
- Ensures that the University’s established Mission and Standards of Ethical Conduct are fully upheld.
- Acts as a point of contact to handle student account inquiries and follows-up with all received emails and voicemails within two business days.
- Works collaboratively with internal departments to achieve common goals.
- Assists students electing to use financial aid with the appropriate application process and conducts on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues which could result in disbursement delays.
- Attends staff meetings as appropriate; reviews activities and statistical reports with Campus Operations Manager and SFS Management Team.
- Demonstrated knowledge of accounting, collections, and financial aid processes.
- Ensures accuracy and completeness of student payment plans.
- Ensures that campus facilities, including classrooms, learning resource center, and computer lab are maintained in a professional manner with necessary resources and are operational and available to students, faculty and staff.
- Ensures that monies owed to the University are received, posted, and deposited accurately and in a timely manner.
- Ensures that the finalization of student registrations are in accordance with established University policy.
- Implements activities to manage quarterly collection and bad debt expenses. This includes follow-up activities related to sponsor billing, timely collection of promissory payments, and placing delinquent accounts into the collections process as outlined by the University.
- Monitors inventory of consumable supplies and other expenses, creates purchase orders, and submits campus invoices for payment and assists the Accounting division with year-end close out.
- Monitors policy compliance in accordance with Strayer University, State, and Federal rules and regulations.
- Monitors student accounts and communicates with students to resolve outstanding balances.
- Must be able to work evenings and some weekends
- Must be committed to providing a high-level of customer service and possess excellent interpersonal skills.
- Oversees file organization and data base maintenance.
- Possess the ability to work independently and be detail-oriented.
- Processes student payments received at the campus and assist with the daily reconciliation process.
- Proficiency in time management and possess the ability to multi-task
- Promotes a work environment that is positive, student-centered, and compliant with established policies and procedures.
- Reviews and inputs third party contract authorization documentation to ensure all information is complete for billing purposes.
- Timely and accurately responds to student inquiries regarding Business Office functions and generates related documents needed by students (current and past).
- Timely assistance and completion of student registrations in compliance with established University policy.
Education:
- Bachelor’s degree desired but not required
Certificates, licenses and registrations:
Work Experience:
- 1-5 years of financial aid processing experience or related work experience desired.
Skills:
- Ability to follow prescribed criteria and make decisions based on these criteria.
- Excellent customer service and interpersonal skills, and strong managerial skills.
- Excellent problem-solving skills with the ability to effectively perform in a fast paced environment.
- Experience in working with Federal Student Financial Aid programs is preferred.
- Develop proficiency and become a Subject Matter Expert (SME) in specific financial aid processes or procedures to include return to Title IV, grants, tuition assistance, Audits, and Satisfactory Academic Progress among others.
- Basic computer skills to include Microsoft Word and Excel.
- Excellent oral and written communication skills
- Effectively cope with stressful situations
A credit check will be conducted on applicants for particular job categories, such as Student Financial Services positions, in accordance with applicable law. An offer of employment for a position that requires a credit check will be made contingent upon Strayer’s receipt of a satisfactory credit report.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.