SFS Campus Ops Specialist

The SFS Campus Operations Specialist is responsible for the effective operations of the campus Business Office at each of their assigned campuses – this many include travel between assigned campuses. Primary responsibilities include the Business Office’s compliance with all established policies and procedures of Strayer University; promoting an environment that is both student-centered and fully compliant with established University guidelines and regulations from accreditors and external agencies; and managing collections and bad debt, and compliance with student registration guidelines.

Essential Duties:

• Ensures that the University’s established Mission and Standards of Ethical Conduct are fully upheld.
• Acts as a point of contact to handle student account inquiries and follows-up with all received emails and voicemails within two business days.
• Works collaboratively with internal departments to achieve common goals.
• Assists students electing to use financial aid with the appropriate application process and conducts on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues which could result in disbursement delays.
• Attends staff meetings as appropriate; reviews activities and statistical reports with Campus Operations Manager and SFS Management Team.
• Demonstrated knowledge of accounting, collections, and financial aid processes.
• Ensures accuracy and completeness of student payment plans.
• Ensures that campus facilities, including classrooms, learning resource center, and computer lab are maintained in a professional manner with necessary resources and are operational and available to students, faculty and staff.
• Ensures that monies owed to the University are received, posted, and deposited accurately and in a timely manner.
• Ensures that the finalization of student registrations are in accordance with established University policy.
• Implements activities to manage quarterly collection and bad debt expenses. This includes follow-up activities related to sponsor billing, timely collection of promissory payments, and placing delinquent accounts into the collections process as outlined by the University.
• Monitors inventory of consumable supplies and other expenses, creates purchase orders, and submits campus invoices for payment and assists the Accounting division with year-end close out.
• Monitors policy compliance in accordance with Strayer University, State, and Federal rules and regulations.
• Monitors student accounts and communicates with students to resolve outstanding balances.
• Must be able to work evenings and some weekends
• Must be committed to providing a high-level of customer service and possess excellent interpersonal skills.
• Oversees file organization and data base maintenance.
• Possess the ability to work independently and be detail-oriented.
• Processes student payments received at the campus and assist with the daily reconciliation process.
• Proficiency in time management and possess the ability to multi-task
• Promotes a work environment that is positive, student-centered, and compliant with established policies and procedures.
• Reviews and inputs third party contract authorization documentation to ensure all information is complete for billing purposes.
• Timely and accurately responds to student inquiries regarding Business Office functions and generates related documents needed by students (current and past).
• Timely assistance and completion of student registrations in compliance with established University policy.

Education:

• Bachelor’s degree desired but not required

Certificates, licenses and registrations:

• None

Work Experience:

• 1-5 years of financial aid processing experience or related work experience desired.

Skills:

• Ability to follow prescribed criteria and make decisions based on these criteria.
• Excellent customer service and interpersonal skills, and strong managerial skills.
• Excellent problem-solving skills with the ability to effectively perform in a fast paced environment.
• Experience in working with Federal Student Financial Aid programs is preferred.
• Develop proficiency and become a Subject Matter Expert (SME) in specific financial aid processes or procedures to include return to Title IV, grants, tuition assistance, Audits, and Satisfactory Academic Progress among others.
• Basic computer skills to include Microsoft Word and Excel.
• Excellent oral and written communication skills
• Effectively cope with stressful situations

A credit check will be conducted on applicants for particular job categories, such as Student Financial Services positions, in accordance with applicable law.  An offer of employment for a position that requires a credit check will be made contingent upon Strayer’s receipt of a satisfactory credit report.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected].