Senior Quality Officer

The University of South Wales is currently recruiting for a Senior Quality Officer to join our Academic Registry to play a central role in a dynamic and busy department.  The role will underpin departmental administration and oversight of core student records whilst supporting business process management.

The role will be based within the Quality and Academic Services Team. 

The role will include the following duties:

• Provide advice and guidance to Faculties in liaison with other members of the Quality and Academic Services team and Academic Registry.

• Establish and maintain effective liaison with colleagues in Faculties, Academic Registry and Professional Support Departments, ensuring that centrally-managed processes and procedures are established, developed and implemented, with clear assignment of responsibilities.

• Establish and maintain effective liaison with external stakeholders such as partners.

• Contribute to the planning and delivery of a continuous improvement programme for the areas within their remit.

• Contribute to regulatory and procedural changes in a live environment.

• Contribute to the University Curriculum Management Project.

• Administer business process reviews leading to an increased use of technology to support quality systems

The successful candidate will require:

• A proactive, self-motivated and positive approach.

• Excellent organisational skills and the ability to work accurately and quickly to plan key

activities/events, complete complex tasks and manage others in meeting deadlines.

• The ability to develop, deliver and maintain your team’s services to a high performance.

• High standards in written, verbal and presentation skills.

• Confidence in establishing and maintaining relationships with both internal and external

stakeholders.

Location of work:

Our teams have returned to a new hybrid model where staff will spend their time between home working and office working as appropriate. The principal location of work for this role will be the Cardiff campus, although staff may need to travel and work at any of the three USW campuses.

This is a full-time permanent role.  A flexible approach to working hours may be necessary, with some work occasionally taking place outside normal office hours.

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.  If you are an internal professional services candidate, you will continue to be employed by the University of South Wales.

For an informal conversation about this post please contact Nicola Poole  – nicola.poole@southwales.ac.uk