Team Member – Customer Service-RA-Support-Customer Service

Job Description ( Team Member – Customer Service)

• Responsible to provide adequate and quick resolution to all the cases assigned
• Analyze the complaint trend and present to the senior management
• Preparing RCA ,Monitoring the cases and initiating corrective action
• Liaise up and coordinate with business stakeholders to close the cases end to end

Job Requirement:

• Banking knowledge is must (Loan division knowledge is preferred)
• Good Communication skill (Verbal & Written)
• Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)
• Graduate n above
• Min. experience of 5 years n plus

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