Service Delivery Manager

Job Description

Safety-Kleen in Brampton, ON is seeking a Service Delivery Manager to join their safety conscious team on a basis. The Service Delivery Manager is responsible for overseeing and organizing delivery routes, managing e-commerce deliveries, and providing training to employees, with the goal of ensuring daily routes are completed in the most efficient manner possible. They will serve as a primary point of contact with customers for service and sales requests, to achieve a high level of customer satisfaction.

Why work for Clean Harbors/Safety-Kleen?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive Compensation: $80,000 – $85,000/annually + bonus structure.
• Comprehensive health benefit coverage after 30 days of full-time employment.
• Group RRSP with matching Component.
• Ability to participate in the company Employee Stock Purchase Plan.
• Opportunities for growth and development for all the stages of your career.
• Generous paid time off, company paid training and tuition reimbursement.

Responsibilities

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day.
• Provide field coaching and sales training to route drivers.
• Meet with customers periodically to discuss needs.
• Increase sales portfolio by identifying opportunities.
• Schedule services to prevent and resolve route issues and complaints.
• Ensure completion and organization of all mandated paperwork and files.
• Follow all local, state (provincial) and federal compliance regulations and rules.
• Safely operate vehicles in accordance with provincial and federal requirements.
• Safely observe all corporate operating guidelines and procedures.
• Observe all company environmental health and safety operating guidelines.
• Perform other duties as assigned.

Qualifications

• 3-5 years’ experience in a route driver management role.
• Intermediate computer skills.
• Excellent customer service skills.
• Excellent organization and attention to detail.
• Perform physical functions per job requirements.
• Previous dispatch/logistics experience is a strong asset.
• Successfully complete a background check, drug test, and physical, by position.

Safety-Kleen, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America, allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK. ™

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class.

Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.

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