Student Administration Assistant

PRIMARY DETAIL

Work with the collaborative and high performing team to provide student customer service and administration transactional support.
• From $70,536 to $76,022 (HEW Level 4), plus 17% employer’s superannuation and annual leave loading.
• Full time, continuing role. Based at Wallumattagal campus, North Ryde.
• High performing team. Hybrid working arrangement.

THE ROLE

Our Enrolment team within Student Shared Services is seeking a Student Administration Assistant to provide student customer service and administration transactional support.

Working in this busy and fast-paced role, you will:

• Provide customer service and transactional support to students.
• Maintain and apply knowledge of student administration policies and procedures relating students.
• Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing.
• Assess, communicate and follow-up student queries and ensure the correct application of the University’s requirements.
• Process written, email, phone or in-person enquiries in a timely manner
• Provide feedback to support student services, process and systems improvement.

About You

You will have experience in supporting students and in the interpretation and application of policies and procedures, as well as ability to quickly learn new processes and systems. You are highly organised, have excellent attention to detail, and able to manage high volume workload to deliver to deadlines.

You have strong communications skills to engage with and maintain relationships with internal and external stakeholders and people from diverse backgrounds and cultures.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today .

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply
To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

• Experience in customer service or administration.
• Knowledge of the higher education system.
• Ability to contribute to continual improvement initiatives in student support services.
• Experience completing high volume administration functions.
• Experience with business systems, using databases and running reports.
• Ability to build and manage partnerships with key internal and external stakeholders.

Role-specific Enquiries: Hina Ali, Team Leader, Enrolment via hina.ali@mq.edu.au

General Enquiries: Rainki Kan, HR Administrator via rainki.kan@mq.edu.au

Applications Close: Sunday, 2 October 2022 at 11:59pm (AEST)

If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

02/10/2022 11:59 PM

Equity & Diversity Statement

At Macquarie University, we are committed to providing a working environment where each individual is valued, respected and supported to progress. Our priority is to ensure culture, policies and processes are truly inclusive and that no-one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Macquarie University’s values of scholarship, empowerment and integrity to apply.

Learn more about our progress towards Equity, Diversity and Inclusion.

https://staff.mq.edu.au/work/diversity-inclusion