Sr Program Manager

85308BR

Campus: Downtown Phoenix

Senior Program Manager

Job Description

This position supports Thunderbird School of Global Management’s Executive Education Program, operations team. Under general direction, serves as Sr. Program Manager and primary liaison between the organization and high-value clients, managing and implementing all aspects of program operations for the delivery of a successful, high-quality custom and open enrollment executive education programs. Manages end to end delivery of programs in person or online and provides direction and oversight of junior program managers, requiring global coordination and delivery. Manges project risks, expectations, and change through identification of the budget, time, and resources, reporting to the Director of Global Operations, Executive Education.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market. 

We offer our employees hybrid work arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Name

TSGM Administration

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$65,000 – $80,000 per year; DOE

Close Date

07-November-2022

Essential Duties

• Provides direction and leadership to Program Management, Operations team and contributes to program proposal and contract to manage time frame, budget, procedures for accomplishing project, allotment of available resources to various phases of the project.
• Participates in the client meetings/presentations to introduce Thunderbird’s service model.
• Provides guidance to both the client and internal teams regarding project execution (e.g., project plan, participant communication, technology, resources, risks, etc.)
• Formulates project plan and is held accountable for managing risks/changes for a successful program delivery.
• Assists CD/MD throughout contracting and budgeting process.
• Ensures that the project plan reflects the contractual deliverables.
• Demonstrates a deep understanding of the program budget to continuously monitor expenses.
• Regularly informs the client team of the budget status proactively pointing out any potential issues.
• Serves as primary communication point for internal and external constituents regarding project status and resource requirements as appropriate.
• Provides direction to program delivery team in meeting project timeline and deliverables. Resolves day-to-day issues. Takes initiative to alert client team to any potential challenges and risks.
• Prepares period project status reports for the client team and/or the client.
• Schedules team/client meetings as needed and prepares meeting packages.
• Processes all relevant data and prepares the program debrief packet/reports for the client team and the client.
• Engages with the client as needed in the absence of CD/MD to ensure continuity of relationship.
• Role-models the use of key Executive Education systems (CRM, approved templates, Learn Online) and processes.
• Acts as a team/new hire trainer and auditor. Provides feedback to the operations team and/or Director of Operations regarding performance observations.
• Provides leadership and training to the immediate direct reports (if any assigned).
• Regularly conducts 1:1 meetings and performance review, sets goals and offers mentoring.
• Assures overall adherence to program delivery standards via training, audits, formal and informal mentorship.
• Other duties as assigned.

Minimum Qualifications

Bachelor’s degree in related field AND five (5) years’ experience managing projects/client relationships; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Masters degree in related field coupled with extensive experience in managing client relationships in addition to command of second language/working.
• Demonstrated knowledge of a foreign culture.
• Experience working in a dynamic environment requiring regular prioritization and multi-tasking.
• Experience leading/managing teams, coaching and/or mentoring.
• Demonstrated knowledge of executive education industry and programs/products.
• Demonstrated knowledge of processes to conduct needs assessments.
• Demonstrated knowledge of processes for dissemination of results through presentations, reports, and publications.
• Demonstrated knowledge of management and supervisory principles and practices.
• Demonstrated knowledge of budget management methods and techniques.
• Demonstrated knowledge of strategic planning principles and practices.
• Demonstrated knowledge of the principles, concepts and practices of organizational management.
• Experience in problem solving and decision-making.
• Evidence of effective communication to a wide variety of audiences, cultures, staff/faculty, and high-end clients.
• Experience in managing, supervising and evaluating assigned staff.
• Experience in establishing and maintaining effective working relationships and establishing and facilitating work teams.
• Experience in managing client relationships.
• Experience in project management techniques including excellent organizational skills.
• Experience in budget planning, preparation, management, forecasting, and reporting.
• Experience in multitasking while managing multiple projects.
• Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%).
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.

Department Statement

The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem‐solvers from around the globe. From our world‐renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes diversity and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

For nearly 70 years, Thunderbird Executive Education has offered a unique and powerful educational experience that teaches businesses how to manage in diverse social, economic and political environments. Wherever you are in the world – and whatever your global business issues may be – Thunderbird’s Executive Education division has a solution. With locations in the U.S., Europe and Russia, our worldwide presence allows Thunderbird to deliver programs when and where you need them.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.