Spa Supervisor

Job title:

Spa Supervisor

Company

Boar’s Head Resort

Job description

JOB OVERVIEW:Assist Spa Manager in the direction and coordination of the Spa. Direct Front Desk Receptionists, Nail Technicians and Massage Therapists to ensure adherence to Boar’s Head standards of performance. Coordinate all staff training and Spa client group functions.ESSENTIAL JOB FUNCTIONS

• Assist Spa Manager in the direction and coordination of the Spa.
• Ensure efficiency and productivity with the Front Desk Receptionists including ensuring that 4 Diamond Service Expectations are met.
• Ensure Nail Technicians Estheticians and Massage Therapists are offering high-quality treatments.
• Help to maintain inventory, including amenity, linen, treatment product, retail product and cleaning supplies.
• Help conduct monthly inventory control counts.
• Recommend purchases based on control counts.
• Assist in hiring and maintaining a well-trained, qualified staff.
• Actively promote positive employee morale.
• Train and coach employees for successful job performance.
• Assist Spa Manager in supervising daily activities of Spa staff.
• Initiate progressive discipline, when necessary.
• Assist in performance reviews of all Spa staff.
• Perform job responsibilities in a safe manner to ensure a safe working environment.
• Demonstrate a “Yes I Can” attitude at all times.
• Acquire knowledge of Spa treatments and general Hotel information to respond to guest questions.
• Assist in departmental trainings and meetings.
• Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity.
• Perform all accountabilities in a timely manner, following established company policy.
• Project a favorable image of The Boars Head to achieve recognition.
• Keep Executive Housekeeper promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Support staff in the completion of their assignments.
• Coordinate staffing and productivity to meet or exceed budgetary standards.
• Control unnecessary waste of amenities and products.
• Ensure reports are accurate.

Create work schedules for all Spa personnel.Coordinate Spa guest group activities to include scheduling the private Spa suite.Coordinate all treatments and food and beverage requests with the Catering department.Complete all Receptionist duties including scheduling appointments, cash handling, light cleaning duties, etc.Perform Spa Directors’ duties in his/her absence such as preparing payroll reports, conducting monthly inventories and reporting maintenance repairs to Engineering.Contribute to overall resort team goals by completing additional duties as assigned.

Expected salary

Location

Charlottesville, VA

Job date

Fri, 12 Jul 2024 00:03:23 GMT

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