Senior Solution Architect – Salesforce Service Cloud

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The lululemon GEC Tech team manages crucial technology platforms to enable the Guest Support Department, aligning their work with business objectives and ensuring efficient project delivery. This team thrives on connection and collaboration. They maintain a strong relationship with their business partners and are dedicated to providing high-level support and project delivery without disrupting operations. The breadth of technology is vast, and you’re bound to learn something new.

core responsibilities

As a Senior Solution Architect, you will design and own complex technology solution designs that enable priority business capabilities and deliver measurable outcomes across multiple systems and business areas. You will work closely with business and technology leaders to define target solution architectures, document designs with clear trade-offs and evolution considerations, and communicate compelling architectural narratives to both technical and non-technical audiences. You will guide teams through system selection and build-versus-buy decisions, ensure solutions align with domain and enterprise standards, and provide sustained architectural guidance through implementation. You apply deep expertise across architecture, software engineering, cloud, and integration to resolve complex challenges and ensure solutions are scalable, resilient, and fit for purpose.

Select responsibilities include:

• Design solution architectures that address defined business requirements and technical constraints
• Document solution designs, assumptions, trade-offs, constraints, and evolution considerations
• Evaluate and recommend technologies, platforms, and vendors aligned to architectural standards
• Collaborate with business and engineering teams to translate architecture into executable delivery plans
• Ensure solutions are interoperable, reusable, and consistent with domain and enterprise standards

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent experience; Master’s degree preferred
• 6-10 years of solution architecture, software development, systems engineering, or technical consulting experience, or equivalent
• Proven experience designing multi-system technology solutions using optimized architectural patterns to ensure scalability, performance, and integration
• Experience researching and evaluating technologies for multi-system solutions; familiarity with leading platform selection discussions using defined evaluation criteria
• Demonstrated ability to connect architectural decisions to business objectives; experience assessing stakeholder impact and translating technical complexity for non-technical audiences
• Hands‑on experience architecting enterprise Salesforce Service Cloud solutions, including case management, digital channels, omnichannel routing, and contact‑center tooling, with exposure to evaluating and working within Salesforce SKUs, feature sets, and licensing models.
• Experience integrating Salesforce with enterprise data and streaming platforms, including Snowflake and Kafka, supporting batch and real‑time data flows.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Immigration support is potentially available for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $132,600 – $174,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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