Service Advisor- (Welsh essential)

Salary: £21,197 per annum (pro rata if part-time); £11.61 hourly rate

Contract: Temporary until 31.01.23

Hours: Full Time and Part Time to include bank holidays, evenings and weekends

Location: Swansea University Libraries, Academic Services

The MyUni Library Team are delighted to offer a rare opportunity to work alongside us in our Bay and Singleton Libraries. We have a range of temporary 6-month contracts available to include full and part time hours. We offer flexibility with shift patterns which include some evening and weekend work and includes Bank Holidays. 

Please include details of your availability in your application.

This customer facing role is fast paced and duties are varied, from helping someone to find a suitable study space, use the printers, connect to our Wi-Fi, locate a book or borrow a laptop from one of our self-service lockers. During busy times you would assist with managing queues at the Information Desk. Our focus is supporting students and other library users to get the most out of our facilities. 

Applicants are asked to provide a completed online application providing evidence against the essential criteria in the recruitment documentation.

Please include a current CV along with your completed application.

If you have any questions about this role, please contact the following Customer Service Coordinators:

Amber Arrowsmith amber.arrowsmith@swansea.ac.uk 

Chris Condon c.condon@swansea.ac.uk

Acting Customer Service Coordinator:

Felicity Williams f.p.c.williams@swansea.ac.uk

Swansea University aims to provide a working and learning environment, which is free from discrimination and enables staff and students to fulfil their personal potential.

We welcome and celebrate the diversity our staff and students bring to the University, encouraging us to think differently and act differently.

Please note this job is also being advertised to a pool of colleagues internally as part of our University commitment to employee redeployment.  Should this post be filled from this route then you will receive an email confirming this. If you do not receive an email, please assume that your application is still in process.

The University is committed to supporting and promoting equality and diversity in all of its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

Estimated dates: 

Shortlisting – 14th October

Interviews on 21st October