Programmes Officer

The Modern Language Centre has an exciting opportunity for a Programme Officer. You will be working as a member of the Modern Language Centre’s programme administration team to ensure consistent management and delivery of short course and evening programmes through high quality administrative support. Our Programmes Officers are responsible for providing a professional, supportive, responsive and personable service incorporating front-line support as the first point of contact for students and academic staff. Supporting processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems is also a key part of the role. 

These posts will be offered on an indefinite contract contract.

These are full-time posts – 100% full time equivalent.

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to completion and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data   and identify and resolving issues.
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
• Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes, and servicing committees as directed by your line manager. Support student, module and programme evaluation processes in line with current university best practice.
• Actively participate in the development and improvement of the programmes and processes through identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high volume activity, providing cover and supporting the training and development of new staff members.
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests.
• Carry out other reasonable responsibilities commensurate with the grading of the post as required

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Essential criteria 

Excellent written and oral communication skills including the ability to draft documents and correspondence

Excellent organisation and time management skills

Strong numeracy skills and ability to analyse complex numerical data

Excellent working knowledge of Microsoft Office packages (especially Excel) and the ability to work on new systems

Methodical, detail oriented and flexible in a approach to work, maintaining a high level of accuracy

Ability to work with a broad range of stakeholders in a professional and assured manner

Proactive with the ability to work independently as well as delivering within a team

Curious, customer service oriented, with a commitment to personal accountability and continuous improvement

Comfortable with adapting to change, driving own professional development

Experience in the use of databases, student records systems (such as SITS) and website content management systems

Desirable criteria 

Experience of using virtual learning environments

This is to replace Natasha Chandler who leaves in January to return to Australia. While she is yet to formally resign she has accepted a studentship there and has been making all necessary arrangements to relocate then, including flight bookings, documentation for pets etc.

Between now and January the post would cover the role of Melissa Alvaro-Mutolo, who will be seconded from Programmes Officer to Senior Programmes Officer to cover Rob Abbotts, who is seconded from 31st October – 31st March to cover Atsuko Carroll.