Program Manager, Online

The Integrated Innovation Institute (iii) is searching for a Program Manager to support the launch and growth of new online certificates and degree. Online education is a new forefront at Carnegie Mellon University as a whole, and we are committed to delivering excellent online education opportunities to graduate students. These new online programs will complement our established residential master’s degrees. We are looking for someone who thrives in a dynamic and changing work environment to meet the needs of this evolving educational format.

You will contribute to the department as the project manager for the remaining course builds and develop new programmatic content to further expand the online student experience.   This position coordinates multiple aspects of online education needs, including program development and logistics, communications, faculty support, along with student engagement and registration. This role will work closely with the iii team, campus partners and external vendors for a successful launch.

Core responsibilities will include:

• Ensure effective development and delivery on all operational aspects of the iii online certificates and degree in collaboration with vendors, faculty/staff, computing and audio-visual departments, and iii team          

• Project manage remaining course builds with external vendor, lead faculty, subject matter experts and iii leadership team

• Manage pre and post program communications with students and faculty. This includes, but is not limited to, preparation of welcome letters, logistics information, attendance verifications, technology assistance, and coordination of other faculty or student needs

• Online support for courses, including Canvas (LMS), Slack and Zoom, along with other systems as identified

• Within Canvas (LMS), ensures all teaching materials and other logistic information is posted in a timely basis in collaboration with faculty and iii leadership, both pre and post program     

• Participate in key activities to enhance communications, provide support, and address issues as they arise with students. This may include weekend, evening, and early morning hours depending on student location     

• Connects with iii or CMU staff, as needed to resolve, escalate or troubleshoot, student needs or concerns

• Participate in the continuous improvement of existing operational plans for program delivery and maintaining complete files on all programs, to ensure smooth delivery of future course offerings and also updates schedule on a regular basis when changes are made     

• Follow prescribed format and program delivery schedule and utilize current and future technology tools to maximize automation and efficiency            

• Work with iii Online Program Director to develop and maintain programmatic needs, which could include in-person immersion activities in the future.

• Manage evaluation process and tracks follow-up items; proposes solutions and/or improvements to faculty and management regarding long-term program needs

You should demonstrate:

• Academic Advising Experience

• Academic program management experience

• Financial acumen skills

• Organizational and planning skills

• Problem-solving and reasoning skills

• Distance education program experience

• Teaching and instructional experience

Qualifications:

• Bachelor’s degree required

• 5-8 years of academic program management experience

• Or a combination of education and relevant experience from which comparable knowledge is demonstrated

Requirements:

• Successful background check

Other Important Details:

Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity and polish even under stress. We are looking for someone who shares our values and who will support the mission of the university through their work.

Teamwork and collaboration with iii staff & faculty (Pittsburgh & Silicon Valley) is critical for support in this role and success of the online programs.

As a growing and new program, projects or priorities might arise that slightly shift the needs and role of the Program Manager to achieve our goals. We are looking for someone to be nimble as our online program launch colludes and move into steady state of the program.

Are you interested in this exciting opportunity?! Apply today!

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements. The most up-to-date information on CMU’s COVID-19 mitigation requirements can be found here: Minimum Requirements to Return to Campus .

Location

Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

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