Part-Time Information Technology User Support Assistants

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process . Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Ross and Carol Nese College of Nursing seeks to hire two (2) part-time Information Technology User Support Assistants in the College’s Information Technology department. Each opening would serve 15 -20 hours per week during core business hours.

Job Duties:

• Provide customer service and technical support to end-users for hardware and software.

• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.

• Provide guidance and explain policies and procedures to end-users.

• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.

• Train customers on new devices and technologies 

• Assist in the set-up of new equipment and devices.

Requirements and Qualifications:

• Must demonstrate solid IT support knowledge, excellent interpersonal communication and relationship-building skills, flexibility, and a strong work ethic.

• Applications and cover letters which are strongly encouraged must be submitted electronically in the on-line application form.

• Employment with the University will require successful completion of background check(s) in accordance with University policies.

Join us on a fun energetic team while we support world class faculty and staff in providing the best educational experience, the best research environment and the best community outreach and service opportunities possible.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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