Operations IT Supervisor – Server Compute and Storage

The University of Pittsburgh’s Information Technology (Pitt IT) department is seeking a qualified IT Supervisor for the Operations division. This position will have both management and systems engineering responsibilities to supervise, plan, implement, administer, and maintain cloud-based, enterprise IT services, and other mission critical technology systems. The IT Supervisor will report to and work closely with the Associate Director of Operations to lead a small team of systems engineers that support the University’s Server Compute and Storage IT services to include servers, storage arrays, network attached storage, and system-based virtualization solutions.

The IT Supervisor is responsible for providing direction, advice, and management oversight to the team of highly skilled systems engineers within Pitt IT Operations for on-premises, hosted, and cloud-based IT services. The incumbent is responsible for taking ownership of and lead initiatives to plan and formulate new approaches to enhance IT services, provide expert recommendations to improve these services, and resolve complex problems across a broad set of mission critical organizational IT service infrastructures. The IT Supervisor will accomplish this by working independently and in a supervisory capacity to communicate, collaborate, and work closely with the team, stakeholders, and customers toward the resolution of problems, requests, and implementation these IT services and platforms.

Expert knowledge of operating systems, cloud technologies, virtualization technologies, and strong problem solving and troubleshooting skills are required. An incumbent must also demonstrate and have years of prior experience in:

• All aspects of server and virtual infrastructure administration and design.
• Networking and storage technologies as well as high availability, failover, and load balanced environments.
• Ability to assess and recruit top candidates, train new IT staff, and supervise and motivate team members for high performance.
• Ability to prioritize and balance the daily business-as-usual problems and requests against the short- and long-term goals of the organization.
• Strong problem solving, decision-making, communication, and interpersonal skills to enable effective collaboration with faculty, students, and staff as well as peers, management, and senior leadership.

Primarily working during the day, must be willing to work evening and night as required to support a 24-hour, seven-day operation.

Pitt Information Technology (Pitt IT) creates experiences that delight, inspire, and empower people to impact education, research, and the broader community. Your efforts will be supporting a world-renowned teaching and research facility. Pitt IT is committed to representing the diverse community we serve; to value and promote equity, humanity, and diversity. We encourage qualified individuals to apply and join us in leveraging the strengths of people belonging to every race, ethnicity, nationality, religion, gender, gender-identity, neuro-variance, sexual orientation, age, disability, and veteran status. Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh—ranked by Forbes among Amazon, CDW, Cisco Systems, Google, LinkedIn, and Microsoft as one of “America’s Best Large Employers.”

Applicants should include salary requirements in cover letter.

7 years of experience in complex systems analysis, enterprise IT services, and design in addition to administrative experience. Bachelor’s degree required. Equivalent combinations of education, relevant experience, and industry certifications may be considered per University guidelines. IT experience administering and maintaining cloud-based, IT enterprise services, and other mission critical technology systems for a large institution. Management experience working in an IT operations environment and overseeing an IT team is preferred.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

Pitt is one of the oldest institutions of higher ed in the US. Pitt people defeated polio, unlocked the secrets of DNA, led the world in organ transplants, among numerous other accomplishments. Your efforts will support a world-renowned teaching and research facility. The work we do at Pitt IT Operations is essential for critical enterprise-wide systems and services.

Our state of the art Operations Center is conveniently located at RIDC Park, which is off Route 28 in the Fox Chapel/Blawnox area. Parking is provided.

Include complete employment history on application and attach resume specifically to this req.