Manager, Student Support IT- Hybrid/Remote

Updated: Sep 23, 2022
Location: Irvine-Campus
Job Type:
Department: OIT Student & Academic Srvcs

Job Opening ID: 43157
Reports To: Assistant Director, Student Affairs IT
Working Title: Manager, Student Support IT
Department: OIT Student & Academic Srvcs
Bargaining Unit: 99
FLSA: Exempt
Payroll Job Code: 000530
Job Location: UCI Campus- Irvine
Percent of Time: 100%
Work Schedule: 8-5, M-F
Employee Class: Career
 
Position Summary:
 
The Office of Information Technology (OIT) is a campus-wide service organization dedicated to the strategic planning, implementation, and support of technology products and services that anticipate and meet the academic, research, and administrative needs of the UCI community. OIT offers technical leadership and services to our clients with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to the students, faculty, staff, alumni, and the broader community. OIT fosters collaboration, customer centricity, Inclusiveness, Learn and Grow, Quality, Respect, Transparency and Trust as its core organizational values to inspire and innovate through technological solutions.
 
UCI is committed to an equal and diverse workplace. Under the direction of the Assistant Director, Student Affairs IT, the Manager, Student Support IT will manage multiple IT teams within the Collegiate Sports and Student Affairs environments. While specific knowledge in those domains is not essential, the position works closely and collaboratively with all members of UCI’s Intercollegiate Athletics staff and coaches, as well as various functional units within Student Affairs to provide technology support on mission critical applications, systems, and infrastructure. Additionally, the incumbent is responsible for overseeing the delivery of a seamless, effective, and useful portfolio of products and services to all the users in both of those organizations. The role will manage resources, providing technical leadership to a team of up to 6 full-time and up to 8 student employees. The position serves the role of liaison with other departments across the UC Irvine campus, Office of Information Technology (OIT), and other UC campuses with whom we collaborate. The role ensures that IT services can respond efficiently and effectively to the needs of UCI students, staff and coaches. Additionally, this role acts as the Unit Information Security Liaison between the Athletics unit and OIT’s Information Security Team. The role is responsible for following all information security protocols and ensuring the security of all IT infrastructure platforms, hardware systems, and applications.
 
Compensation Range:
 
Commensurate with experience
 
Department Website:
https://www.oit.uci.edu/
 
Required:
 

• Five (5) to seven (7) years of experience managing teams in an Information Technology organization, but otherwise qualified candidates with fewer years are encouraged to apply.
• Bachelor’s degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field.
• General knowledge or experience with safeguarding the integrity and protection of a wide variety of sensitive data such as NCAA, PCI, HIPAA and FERPA.
• Prior experience working with the type of technical architectures that support large scale enterprises and associated plans, budgets, and contracts.
• Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment.
• Experience with choosing between buy and build procurement for products for effective and efficient technologies.
• Extensive knowledge and experience with the software development process, including user experience, design, programming, quality assurance, testing, and implementation.
• Knowledge of information security practices and fundamentals across multiple domains, including systems security, cloud security, and secure software development.
• Knowledge necessary to design, set up, operate, and correct malfunctions involving technology systems.
• General knowledge of cloud platforms, operating system internals, network protocols, file-systems, functions of hardware components including infrastructure, storage, backup, Disaster Recovery (DR), security principles, and how hardware and software components work together to form digital systems.
• Extensive knowledge and experience managing staff that work with heterogeneous technologies such as Mac, PC, and Unix environments.
• Has solid knowledge of technology management fundamentals and concepts to provide solutions to more complex and diverse information systems issues.
• Solid knowledge of the applications programming development function.
• Solid ability to gather, organize, and interpret data in the completion of assignments.
• Adhere to OIT’s cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth.
• Thorough knowledge of various technical concepts and basics of data communications, computer hardware, vendor IT products, and software in a distributed IT environment. Has solid knowledge of information systems interactions, operating models, and functions.
• Requires critical thinking, persuasion / negotiation, conflict resolution, mentoring and staff development, management, problem solving, human resources policies and procedures relating to management responsibilities.
• Requires excellent verbal and written communication, interaction, and consensus-building skills.
• Requires solid ability to communicate highly technical information in a clear, accurate, and concise manner to both technical and nontechnical personnel, verbally and in writing.

 
Preferred:
 

• CompTIA Security+ or CISSP Certification – Information security training. ITIL Certification – IT services framework. Scrum Certification (CSM) – Development practices with agile mindset or PMP Certification – Project management professional.
• Knowledge of higher education business processes, especially those pertaining to a central IT organization and the Athletics department related to sports, venues, and games operations technology support needs.
• Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
• Knowledge of vendors, 3rd party tools, and enterprise vendor platforms that support the facilitation of Athletics programs.
• Management experience within a large IT department and experience working with matrix teams.
• Knowledge of conceptual database design.

 
Special Conditions Required:
 
Some night/evening and weekend work required. May be required to work after hours, as needed. NOT fully remote but hybrid as work schedule permits can be allowed. Must pass a background check. Must have valid driver’s license or State ID.
 
Conditions of Employment
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page – https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu
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