Manager, Sales & Education, Sephora Collection, East

Job Type: Full Time 

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE ROLE:

Are you passionate about driving the business and achieving sales through partnering with our in-store teams to provide service and support? As the Manager, Sales & Education, Sephora Collection, East, you are responsible for growing Sephora Collection brand love and new client acquisition! You’ll do this through a detailed analysis of your business, demonstrating education and training, thoughtfully planned in-store events, and brand representation in store and field-based activations. Join the team and become an expert pertaining to brand essence, product knowledge, inventory, and brand merchandising!

WHAT YOU’LL DO:

• Develop a strategic quarterly business plan to grow sales based on the region’s performance and individual store needs while analyzing sales reports to improve strategies
• Implement customized in-store strategies to improve sales and other key performance indicators through partnership with cross-functional teams and partners
• Facilitate daily trainings to introduce, educate and inspire on new product launches, reinforce core products while integrating selling skills, services, and additional brand or company initiatives in brand trainings
• Establish and develop relationships with in-store teams and leaders and collaborate with store leadership for visual placements
• Partner with Sephora Collection Field Leaders, Merchants, and business partners to share in store brand opportunities and observations that directly impact brand sales
• Create and maintain all scheduling calendars, provide effective management of T&E and budget, ensure reporting sales, expenses, and other requests are completed in a timely manner
• Plan the use of freelance hours to improve business impact and results while staying within allocated budget and support freelance support staff with coaching and feedback

WHAT YOU’LL BRING:

• 3-5 years of current education experience or comparable store leadership experience in a retail environment
• You love solving problems and using your analytical skills to find creative solutions while being resourceful and taking initiative to support the overall field team
• Great at expressing yourself clearly and creatively, with expertise in Zoom, video conferencing, and social media skills for presentation and training purposes
• You are adaptable with handling ambiguity in uncertain situations
• You excel in a fast paced environment and enjoy working collaboratively with cross-functional teams while balancing multiple priorities efficiently
• You are tech savvy and proficient in Microsoft Office and Apple technology
• You’re game for travel – up to 80% travel required to stores, within North America, and internationally; must possess a valid driver’s license
• You are flexible to work evenings/weekends for education, training, events, sales support, and brand activations; if able – you can stand, walk, and move around 4-6 hours daily and lift and carry up to 50 lbs.

#FSCHIRING

WHY YOU’LL LOVE WORKING HERE:

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You’ll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team. 

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