IT Graduate Technician (STEAMHouse/Support)

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IT Support Services
Location: Multiple Campuses
Salary:

£18,542 to £19,518
per annum
Fixed Term – 15 months
Posted On:  Thursday 20 October 2022
Closing Date:  Sunday 06 November 2022
Interview Date: 

To be confirmed
Reference:  062022-351-R-R

This vacancy is open to graduates of Birmingham City University ONLY.

The IT Department at Birmingham City University is seeking to appoint a number of Graduates for fixed term positions. The successful candidates will have completed a relevant degree at Birmingham City University, graduating in 2022.

These positions will play a crucial role in the delivery of a high-quality customer focused service for staff, students and visitors.

The successful candidates will provide a first line service to understand requests for support as part of a busy helpdesk environment. You will be required to ask relevant questions to understand the issues, log them accurately within our systems and categorise them to understand the urgency and impact. You will also be part of a team resolving first line incidents, such as password requests, and initial advice around core IT services.

Strong technical, communication, problem solving and presentation skills will be advantageous for this role.

If you have any questions about the position, please contact Liz Amos – Assistant Director IT for Cost and Quality – via Email: Liz.Amos@bcu.ac.uk

It is expected that the opportunity for the successful candidate will run for 15 months from December 2022.

To apply, please complete the short application form and upload a CV and covering letter detailing your reasons for the application and why you feel that you should be considered for the role.

The IT Academy is working in partnership with the Grow Your Graduate Programme.  You will be contacted, by a member of the Careers+ team, to offer support with the application process to ensure the best chance of success.  You will also receive communications around future Grow Your Own opportunities and support sessions.  Alternatively, please email careers@bcu.ac.uk   for more information and to arrange a consultation.

Further details:

BCU Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here: https://www.gov.uk/check-uk-visa

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us: RTinbox@bcu.ac.uk

Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.

At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

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