Front Desk Agent – Embassy Suites Austin Arboretum

Job title:

Front Desk Agent – Embassy Suites Austin Arboretum

Company

Chesapeake Hospitality

Job description

Job DescriptionWhat you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

LocationAustin Embassy Suites-AESLocation Description9505 Stonelake Blvd., Austin, Texas 78759Embassy Suites by Hilton Austin Arboretum is a short drive from downtown Austin and within walking distance of the Austin Arboretum’s shops and restaurants. Located 20 minutes from Austin-Bergstrom International Airport, our hotel is close to dining, the business district and businesses such as Charles Schwab, IBM, Microsoft and Dell Children’s Medical Center.RequirementsWhat we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

StatusFull-time

Expected salary

Location

Austin, TX

Job date

Sat, 04 May 2024 05:58:39 GMT

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