Front Desk Agent – Embassy Suites Austin Arboretum

Chesapeake Hospitality
Job title:
Front Desk Agent – Embassy Suites Austin Arboretum
Company
Chesapeake Hospitality
Job description
Job DescriptionWhat you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
LocationAustin Embassy Suites-AESLocation Description9505 Stonelake Blvd., Austin, Texas 78759Embassy Suites by Hilton Austin Arboretum is a short drive from downtown Austin and within walking distance of the Austin Arboretum’s shops and restaurants. Located 20 minutes from Austin-Bergstrom International Airport, our hotel is close to dining, the business district and businesses such as Charles Schwab, IBM, Microsoft and Dell Children’s Medical Center.RequirementsWhat we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
StatusFull-time
Expected salary
Location
Austin, TX
Job date
Sat, 04 May 2024 05:58:39 GMT
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