Family Case Coordinator

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

College of Community Innovation and Education:

At the College of Community Innovation and Education, you will gain the knowledge, experience and confidence needed to transform lives and strengthen communities. Through our diverse programs and established partnerships, we are uniquely positioned to develop innovative solutions to complex social issues. You will have opportunities to collaborate with faculty experts across academic areas and engage in community-based experiences throughout Central Florida and beyond. In addition to our location on UCF’s main campus, we also offer programs at UCF Downtown, giving our students access to numerous internships, opportunities, and networks within the heart of downtown Orlando. Whether you aspire to work in criminal justice, education, global health management and informatics, legal studies or public administration, our faculty and staff will help you reach your goals.

The Opportunity

The Marriage and Family Research Institute staff are dedicated to providing the highest level of quality service to each person who walks through our doors. Our staff are well trained with academic expertise in Counseling, Psychology, Social Work, and other related fields. Our team works across multiple departments, including Administration, Family Services, Operations, Recruitment, Relationship Educators, and Childcare teams.

The Family Services Coordinator is a liaison with Family Strengthening Evaluation Team (FSET) and Project Harmony for data related purposes. They assist with IRB documentation and also assist with creating a social media presence by designing, implementing, and reviewing social media strategy to align with project goals. Additionally, this role is works with a partial caseload of couples and provide case management to program participants along with data management.

Responsibilities: 

• Liaison with Family Strengthening Evaluation Team (FSET) and Project Harmony for data collection purposes. Assist with IRB documentation and approval for Project Harmony research activities. 

• Maintain a partial caseload of couples by providing case management to program participants (e.g., build rapport with participants to support engagement and retention in Project Harmony, meet with participants at scheduled intervals based upon project and participants’ needs, & maintain up-to-date records for all assigned participants). 

• Facilitate program and curricula coaching to face to face and on-line with Project Harmony participants. 

• Participate in biweekly individual supervision meetings with supervisor and attend daily team check-in meetings, biweekly team meetings, and monthly all-staff team meetings to discuss benchmarks, challenges, and successes to delivering program. 

• Assist with social media presence. 

• Designing, implementing, and reviewing social media strategy to align with project goals. 

• Ensure that services are provided in accordance with the laws of the United States and the State of Florida, policies of the University of Central Florida, contractual obligations with the funding sources, and quality standards and practices to improve the efficiency and quality of work performance and work products. 

• Work with others to ensure continuous quality improvement of services.

Minimum Qualifications: 

Bachelor’s or Master’s degree and 2+ years of relevant experience.

Preferred Qualifications:

• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).

• Experience with Social Media Platforms (Facebook, Instagram, Linkedln, 

• Prefer candidate with the ability to communicate in both English and Spanish in order to work effectively with customers and team members.

• Knowledge of video editing and photo editing software.

• Previous database experience (Qualtrics).

• Presenter skills.

• Able to work some nights and weekends based on programmatic need.

Are Benefits Important to You?

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21)

Who Are We?

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, post-doctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

Department

College of Community Innovation and Education (CCIE) – Department of Counselor Education and School Psychology

Work Schedule

Monday – Friday 9:00 – 5:30 PM. Some evening & weekends

Type of Appointment

Regular

Expected Salary

$36,841.00 to Negotiable

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF’s Equal Opportunity Statement can be viewed at  http//www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.