Donor Care Technician, Level 1 and 2, Hoxworth Blood Center, Donor Services

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

You are invited to submit an application to be considered for one of multiple vacancies of the same position.

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.

Job Overview

The College of Medicine, Hoxworth Blood Center (HBC) is recruiting for Donor Care Technician (DCT) positions (Level 1 and 2), in the Donor Services Division, to screen prospective blood donors and process blood donors at the Hoxworth Blood Center Neighborhood Donor Centers and Mobile Operations.

This position will support the University’s mission and commitment to excellence and diversity in our students, faculty, staff, and all our activities.

Saving lives is no easy task, but at Hoxworth Blood Center, it’s what we do every day and we’re looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you’re a detail-oriented individual with experience in customer service, an interest in the field of medicine, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

This position requires friendly, patient, reliable individuals that will be responsible for taking vital signs, performing venipuncture, and providing post-donation care for our community of volunteer blood donors.  Experience in customer service and phlebotomy is ideal; excellent communication skills, a focus on quality, and the ability to work a flexible schedule are essential.   This position offers opportunities for career advancement, mentorship, and continued education.

Essential Functions

Level 1

• Guide donors through the process and provide education opportunities throughout the experience.
• Obtain and update registration information prior to donation according to established departmental procedures.
• Determines suitability of prospective donors based upon evaluation of health history and physical findings
• Perform all documentation including reviews, either electronic or manual to meet regulatory and HBC procedures and guidelines.
• Correctly perform, record, and evaluate all Quality Control (QC) of equipment for collection operation.
• Selects vein, prepares venipuncture site, performs phlebotomy for whole blood component collections.
• Maintains a successful phlebotomy rate as defined by the division.
• Recognizes and appropriately manages adverse donor reactions.
• Performs the duties of the receptionist in his/her absence.
• Perform related duties based on departmental need. This job description can be changed at any time.

Essential Functions

In addition to Level 1, Level 2 duties include:

• Ensure equipment is clean and in good working condition.
• Obtain thorough and accurate donor medical histories to determine donor eligibility.
• Document records concurrently, ensure all records are complete, legible, and accurate.   Accurately label collection bags, component collections containers, and records with unique identifying number for each donor.
• Appropriately discontinue whole blood and component collection and fill pilot tubes.
• Store whole blood and blood components according to standard procedures.
• Maintain clean and orderly donor area.
• Answer the telephone, direct calls appropriately, and initiate calls to assist with donor scheduling.
• Maintain appropriate computer skills as required.
• Float to all HBC sites or mobiles as assigned.
• Responsible for set-up and dismantling of blood collection equipment in according to established plan.
• Stock supplies in designated locations as needed.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

High School Diploma or GED.

Required Trainings/Certifications

Valid driver’s license with an acceptable record.

Required Experience

Level 1:  
Six (6) months customer service experience.

Level 2:
One (1) year of relevant work experience.
Trained and proficient in automated collections. Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months.

Additional Qualifications Considered

Level 2:

• A relative medical certification.
• Two (2) years relevant work experience.

Physical Requirements/Work Environment

• Sitting – Seldom
• Repetitive hand motion (such as typing) – Often
• Hearing, listening – Often
• Talking – Often
• Standing – Often
• Walking – Often
• Bending – Often
• Stooping – Often
• Climbing stairs/ladders – Seldom
• Kneeling, squatting – Seldom
• Crouching – Seldom
• Reaching overhead – Often
• Pulling, pushing – Often
• Lifting – up to 20 pounds – Often
• Lifting – up to 50 pounds – Seldom
• Lifting – over 50 pounds – Seldom

 Shift: Varies   

              Donor Care Technician 1 Starting Pay Rate: $17.40 per hour      

              Donor Care Technician 2 Starting Pay Rate:  $18.47 per hour

Application Deadline:  

Application Information

Candidacy For This Role Will Be Determined By:

• A COMPLETE APPLICATION: Your application MUST indicate material evidence of having the experience, skills, or education required for this position. Document all dates of employment, description of relevant duties, and full-time/part-time status. The complete application will be the sole criteria used by Human Resources to determine eligibility, which is based on the minimum qualifications listed above.
• SUBJECTS AND WEIGHTS:  
• TRAINING AND EXPERIENCE: Eligibility scores and rank will be determined by grading the applicant’s related work history and education.
• EXAMINATION: Application/resume will be reviewed by Human Resources to determine eligibility, which will be based on the minimum qualifications listed above. All qualifying applicants will be notified of the date and time of the written examination via email. Applicants that pass the written examination will be notified regarding next steps. All applicants must show valid photo identification to take the exam.

Do you have active passing test scores on file with HR for this job title? If you would like to qualify for this position using those test scores, upload a letter to the “Additional Documents” section stating your name, address, test score, exam date, and expiration date.

Please note that the preferred method of communication is by email – make sure we have an email on file that you regularly check.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 90290