Director of Clinical Operations for the Harvard Dental Center

23-Sep-2022

Harvard School of Dental Medicine

60052BR

Job Summary

The Director of Clinical Operations is responsible for the effective, compliant, and financially-sound operation of the Harvard Dental Center (HDC). The incumbent will oversee clinical practices and operations, including but not limited to, finances, regulatory compliance, clinical personnel, and safety and standards of care. They will perform their responsibilities in a large-scale, educationally focused dental practice.

Position Description

Responsible for the clinical and operational management of the Harvard Dental Center; provides leadership and guidance accordingly

Ensures overall operation and staff adherence to federal, state, and local regulations

Diligently monitors, analyzes, and manages fiscal resources and relevant budget(s) for profitable, long-term operations; works with the Assistant Dean to identify and implement strategic efficiency and cost-saving measures

Promotes a patient-centered culture with focus on safety, standards of care, and customer service

Assesses clinical technology and makes recommendations, as necessary

Collaborates with the Office of Human Resources to develop, implement, and maintain effective strategies for the recruitment and retention of qualified personnel; ensures personnel are adequately trained and licensed to perform their duties; addresses issues as necessary

Develops and maintains collaborative, professional relationships with faculty, staff, students and external constituents to further the mission and vision of the Harvard Dental Center

Serves on cross-functional teams and committees, as assigned by the Assistant Dean

Contributes to a culture of inclusivity and respect.

Performs other related duties as assigned or requested.

Basic Qualifications

Bachelor’s degree in business administration, public health, health care administration, or related field

At least 10 years of full-time relevant professional experience within a clinical setting, including at least 5 years of supervisory experience

Ability to successfully balance multiple priorities, often with competing deadlines and demands

Superior verbal and written communication skills

Demonstrated experience managing budgets and fiscal resources

Ability to review, analyze, and interpret financial data

Strong leadership and coaching skills, ability to obtain buy-in, and enhance workplace culture

Experience and demonstrated success working in a multicultural and global environment

Ability to work full-time, in-person, with the opportunity for occasional remote work

Ability to perform the essential functions of the position with or without reasonable accommodation

Ability to successfully pass a comprehensive background check at hire

Additional Qualifications and Skills

Master’s degree

Experience working in a dental setting

Experience working in higher education/academia

Physical Requirements

This position may require prolonged periods of sitting and/or standing.

Working Conditions

Work is performed in and office/clinical setting.  The primary work location for this position is Boston, MA.  In order to be on Harvard payroll, you must reside in one of the following states – MA, NH, RI, ME, CT, VT, NY, or MD. The Harvard School of Dental Medicine will support flexible work schedules subject to individual departments’ business needs.

Harvard requires COVID vaccination for all Harvard community members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ . 

Additional Information

Diversity Statement: The Harvard School of Dental Medicine values diversity among its faculty, staff, and students, is strongly committed to building a culturally diverse intellectual community, and strongly encourages applications from women and underrepresented groups.

Job Function

General Administration

Location

USA – MA – Boston

Job Code

361060 Administrative Manager

Department

HDC Clinical Operations

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Credit, Criminal, Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.