DARS Service Desk Analyst

We are seeking an enthusiastic and adaptable individual with excellent organisational and interpersonal skills to join the Service Desk for the Development and Alumni Relations System (DARS).

Based at the DARS Support Centre in the Development Office, the Service Desk acts as the first point of contact for staff seeking assistance with DARS. In the role of Service Desk Officer you will triage enquiries, offer basic advice and guidance to end users; troubleshoot, and refer on to second line support teams when necessary. You will respond to service requests within agreed service standards, and contribute to the development of technical and training documentation.

You will be a team player with the ability to communicate effectively, work independently, and adopt a proactive approach to problem solving. It is essential that you have a good level of all round computer literacy, including Microsoft Office. Experience of a CRM system or fundraising database system would be an advantage.

We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

Only applications received before 12:00 noon on 14 November 2022 can be considered.

You will be required to upload a letter of application as part of your online application.

Interviews are currently scheduled to take place on 2 December 2022.

Whilst the role is a Grade 5 position, we would be willing to consider candidates with potential but less experience who are seeking a development opportunity, for which an initial appointment would be at Grade 4 (£23,715 – £27,131 per annum) with the responsibilities adjusted accordingly. This would be discussed with applicants at interview/appointment where appropriate.