Customer Service Associate in New City, New York

Adecco is currently assisting a trusted client In New City, NY in seeking Customer Service Associates to join their team! This is a temp-to-perm opportunity with great long-term potential. This is an opportunity to become part of a company that values their employees and customers alike! Does this sound like the job for you?

Location: New City, NY (On-Site)

Hours: M-F 8 AM – 4 PM (full-time)

Pay Rate: $21 / hr.

Key Responsibilities:

• Conduct problem-solving and order processing while maintaining customer accounts and adhering to company protocols.

• Build and nurture relationships with customers and internal sales teams, providing proactive support.

• Address customer inquiries via phone and in person.

• Schedule and bill services, deliveries, and new installations; coordinate with the service/operations manager.

• Process customer payments and maintain accurate internal reports.

• Make outbound calls to current customers for scheduling additional services or offering maintenance plans.

• Perform outbound collection calls and manage over-the-counter customer orders.

• Resolve customer complaints effectively, ensuring appropriate changes are implemented.

• Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.

• Complete contract forms and manage service-related documentation using computer systems.

• Determine charges for requested services, arrange billing, and collect payments or deposits.

• Upsell new or additional services or products as appropriate.

What’s in it for you?

• Weekly Paycheck $21 / hr.

• Long term potential

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Access to Adecco’s Aspire Academywith thousands of free upskilling courses.

Minimum Requirements:

• 1+ years of customer service experience

• High school diploma or GED

• Ability to read, write, speak, and understand English

• Moderate proficiency in Windows operating system, including Microsoft Word and Excel

• Ability to learn proprietary customer service software

• Excellent interpersonal skills (written and verbal)

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance