Customer care specialist with Greek and English – Work in Office Customer care specialist with Greek and English – Work in Office
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.
Description
The role:
Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Advising and informing customers regarding clients’ products and services;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.
The candidate:
Has excellent command of Greek language (at least level C1);
has good command of English language (level B2)
;
experience in a contact center or customer facing role is beneficial;
can adapt quickly to changes in products, process and technology;
has proven track record of excellent attendance and time-keeping;
has good computer literacy.
We offer:
Competitive remuneration scheme;
Standard working hours;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Friendly and accessible office location.
We are looking forward to receiving your application!
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