Customer Service in Grand Rapids, Michigan

Job Description

• Interacts with customers via the phone.

• Provides information in response to inquiries about accounts, products, and services.

• Handles customer complaints, special orders, or returns in-store or via phone or mail.

• Answers customers’ questions regarding product or service and operation or maintenance.

• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

• Works independently to resolve customer service and routing issues as they arise.

• Places orders and coordinates order processing.

• Coordinates with Sales and Logistics regarding special deliveries.

• Develop knowledge of all products and customer files, follows through on communications with Sales as needed.

• Advises manager of problems as they relate to our customer’s needs.

• Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.

• Solves problems with desire to produce exceptional results.

• Perform related duties as required.

$20.00

Position works Remote – Must reside in the West Michigan Area

Pay Range $20.00 / hour