Classroom Support Technician

End User Computing Spec I

The Classroom Support team is responsible for the installation, configuration, and support of all technology and equipment in roughly 250 classrooms across campus. This work includes both on-site and remote real-time support/consultations for faculty. 
Some key responsibilities and characteristics of this position are:

• Provide exceptional technical support for instructors in the classrooms via phone, remote assistance, email/ticketing, and in person
• Install and configure complex audio-visual and IT hardware in classrooms
• Troubleshoot complex AV and IT issues in classrooms
• Develop and lead project work plans related to classroom equipment upgrades and enhancements
• Develop documentation and provide training for peers
• Evaluate and create standards for new equipment and software
• Engage instructors and peers to understand evolving classroom technology needs and develop solutions

About UF Information Technology 

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments:  Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit  http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida 

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community.  UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Benefits

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually.  In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

$18.19 – $19.16 per hour; commensurate based on education and experience.

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

The ideal candidate will possess the following education, experience, and skills:

• Accuracy, attention to detail and a customer service-oriented approach and mindset.
• Awareness of current standards and trends in IT/AV and emerging technology
• Work collaboratively and build strategic relationships with both internal and external clients.
• Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs.
• Ability to work in a fast paced, customer focused, critical production support and development environment.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

This position requires U.S. work authorization.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran’s Preference Page for more specific information.

The application must be submitted by 11:55 p.m. of the posting end date.