Business Analyst in Universal City, California

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Universal Products & Experiences is a world-class business operating across the globe, translating Universal stories and characters from the screen and into the daily lives of fans.  An exciting opportunity has arisen to join the Universal Products & Experiences Technology team as a Technical Business Analyst, in support of this dynamic and growing business.

We in UP&E Tech are influencers driving change within NBC Universal – not only through our deep alignment with the Brand Development & Retail teams, but also though our effective collaboration across Operations and Technology groups at NBCU.  We embrace collaboration and know that we are better together.

As a Technical Business Analyst within UP&E, you will be instrumental in driving the business’ objectives for growth and transformation.   With a focus on engagement with your colleagues in the business, you will take responsibility for the investigative work to determine business requirements and specify efficient business processes and solutions. You will also take responsibility for the day-to-day operations of our Product Approval Management platforms, form part of the team managing our implementation of Adobe’s Adobe Experience Manager Cloud Service platform and support upstream and downstream integrations with other parts of our technology ecosystem.

REQUIREMENTS:

Primary responsibilities will include:

Business Analysis and Client Engagement

• Develop deliverables, including but not limited to, workflows, wireframes and process models, detailed business requirements, use cases, business rules, release notes, change management documentation, etc.

• Follow established demand management process to engage business partners on requirements gathering

• Follow established governance process to prioritize requests

• Conduct requirement review with business users including external application teams

• Contribute to discovery and requirements gathering sessions with business and technical teams, documenting functional requirements and use cases

Project Delivery

• Partner with the project delivery team to assess technical feasibility and obtain estimates for the product backlog items

• Manage blockers and impediments to the release plan

• Identify and mitigate project risks

• Develop and maintain project plans to track milestones and detailed tasks

• Track open issues

• Write and communicate project status

Quality Assurance

• Oversee planning, organization, coordination, and execution of quality assurance activities

• Create test strategy, and produce test scripts for medium to complex enhancements

• Execute testing for medium to complex enhancements

Production Support

• Perform analysis to resolve day-to-day production support issues

• Generate monthly reports/metrics to identify trends in support themes

• Bachelor’s degree in Computer Science or related field, or equivalent experience

• 2+ years in business systems analysis with mastery of requirements gathering and process definition

• A demonstrated track record of success in forging and developing excellent relationship with key business partners and stakeholders

• Understanding of system architecture, integration, and software development processes along with experience managing application development in browser-based and mobile environments

• Ability to demonstrate initiative, work on assigned development tasks independently, leverage team members and resources as necessary, apply critical and creative thinking, challenging the status quo where necessary

• Ability to effectively prioritize, manage aggressive timelines and professionally navigate high pressure situations

• Ability to quickly learn a broad array of technologies and apply that knowledge to real-world problems

• Strong written and verbal presentation skills

• Highly organized and detail-oriented

• Strong analytical & problem-solving skills

• Very strong interpersonal skills and the ability to develop and maintain good working relationships with the internal team, business users, external partners, etc.

PREFERRED QUALIFICATIONS:

• Experience in Consumer Products Licensing and Media/Entertainment

• Experience with Salesforce, Adobe Experience Manager Cloud Service and/or Adobe Workfront

• Technical proficiency in such areas as GitHub, Java and .NET

• Experience with Azure APIs, VMs and Environment Configurations

• Proficient with HTML, CSS and Javascript

• Experience with Process Improvement methodologies (e.g., 6 Sigma, Lean)

• Experience with various formal methodologies for Agile software development

• Business savvy, with the ability to interpret technology issues for consumption by non-technology business partners

• Experience with vendor management & collaboration with software and service providers

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page (https://www.nbcunicareers.com/benefits)  of the Careers website. 

Salary range:  $85,000 – $105,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.