Accountant I – Customer Service Representative

Job Posting Title:

Accountant I – Customer Service Representative

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Nov 03, 2022

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:  
•     100% employer-paid basic medical coverage 
•     Retirement contributions  
•     Paid vacation, sick time and holidays  
•     This position offers a hybrid work schedule

Please visit our Human Resources (HR) website at https://hr.utexas.edu/   to learn more about the total benefits offered when you join our team!

The Division of Student Affairs supports all members of the university community through our mission of developing programs and services that allow everyone to thrive and contribute to the dedicated excellence at the core of our institutional mission. We model diversity and inclusion by providing open, welcoming and inclusive environments in which to work, live and learn.

Purpose

Responsible for UHD customer account billing and management, requiring the use of initiative, judgment, and coordination with internal and external entities. Use various systems for the purpose of researching customer accounts, resolving billing issues, and processing accounting transactions. 

Responsibilities

• Act as key customer point of contact for Bevo Pay, Conferences, and student account services. Process payments and refunds from various sources. Activate and maintain meal plans using DEFINE and CSGold. Reconcile and audit deposits for Dine In Dollars, Bevo Pay, and various stored value plans within the accounting systems.

• Process the billing for athletics, catering, events, conferences, and guest housing. Provide consistent, timely, and reliable responses to internal/external client inquiries via email or other methods of communication, regarding any questions, issues, or concerns related to UHD Accounts Receivable.

• Process *DEFINE vouchers including, but not limited to, interdepartmental transfers, deposits, payments, and corrections. Ensure all transactions are properly reconciled and coded before posting to the general ledger. Audit and approve vouchers as needed. Reconcile all departmental general ledger balances to Main Accounting.

• Attend meetings, act as a liaison, and assist with any inquiries related to student or UHD departmental receivables. Provide support for UHD Accounts Payable, Accounts Receivable, and Finance. Maintain documented procedures on related processes.

Required Qualifications

• Bachelor’s Degree in a related field.

• Related work experience.

• Uses and capabilities of data processing equipment.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• At least two years accounting experience.

• University experience.

• *DEFINE experience.

• StarRez experience.

• CSGold experience.

• PointPlus experience.

• FRMS experience.

• Workday experience.

• Strong interpersonal and communication skills required, including the ability to collaborate effectively with cross-functional teams and be open to diverse perspectives.

• Strong analytical and systems process analysis skills. Results oriented with strong prioritization and organizational skills.

• Committed to continuous learning.

• Proficient experience with Microsoft Office.

Salary Range

$48,000 + depending on qualifications

Working Conditions

• May work around standard office conditions

• Repetitive use of keyboard at a workstation

• Use of manual dexterity

Work Shift

• Monday – Friday, 7:30am – 4:30pm (this position offers a hybrid work schedule)

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented

to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.