Zone Manager 4

13-Oct-2022

Faculty of Arts and Sciences

60210BR

Job Summary

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS).  The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment.  ESS is comprised of six service groups: Teaching & Learning Support, Design & Engineering, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services. 

The Zone Manager will supervise the staff, including Senior Media Technicians, Operations Supervisors, and Media Technicians who serve a specific portfolio of spaces and clients within FAS.

Position Description

Reporting to the Senior Director for Teaching & Learning, the Zone Manager will be accountable for oversight of the day-to-day operations of offices in their zone, and the services provided to clients (faculty, staff, and students) by their office. The incumbent will be responsible for onboarding new personnel, including FTE and contingent workers, providing training and professional development opportunities, assigning work, ensuring quality control, and planning in conjunction with ESS leadership. The incumbent will participate in the hiring process, including interviewing potential candidates, approving time and absences for their team, and is responsible for managing HR performance including administering discipline to direct reports, if required.

Basic Qualifications

• Bachelor’s degree
• Minimum of 5+ years of relevant experience including direct audio, and video operations experience

Additional Qualifications and Skills

Technical:

• Advanced knowledge of audiovisual best practices and systems, including installed audio reinforcement, microphones, and digital signal processing
• Experience with audio engineering practices such as gain structure, equalization, dynamics processing, auto-mixing, switching, routing, and various audio transport protocols

Customer Service:

• Experience or training in Customer Service, particularly field operations, and strong ability to deliver high-level solutions in a timely and dependable manner
• Excellent analytical and troubleshooting skills; ability to identify and resolve the root cause of systematic technical or process issues
• Previous working experience with Service Now (SNOW), SharePoint, Panopto, Zoom desirable        SharePoint, Panopto and Zoom, Working knowledge of ITIL and ITSM (IT service management) best practices and tools

Project management skills:

• Ability to serve as a change agent and manage a team through periods of rapid change
• Can easily present technical concepts to clients in non-technical language

Leadership and Management Competencies:

• Management experience, including financial planning, budget oversight, and staff supervision
• Previous experience managing in a union environment or working with faculty in higher education is a plus

Certificates and Licenses

Certification in IT or AV field desirable

Physical Requirements

Must be able to lift 50 lbs and move equipment and cables across campus

Working Conditions

This position is located in Cambridge, MA in multiple office locations.

Some night and weekend work may be required.

COVID Vaccine Policy: The University requires all Harvard community members to be fully vaccinated (primary series) against COVID, as detailed in Harvard’s Vaccine & Booster Information . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ .

Additional Information

All formal written offers will be made by FAS Human Resources.

Location

USA – MA – Cambridge

Job Code

398057 Technical Manager

Department

Educational Support Services

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.