Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w The ITS Data Technology Office is the central entity within the World Bank Group’s Information and Technology Solutions (ITS) department responsible for enabling data, AI, information, and knowledge capabilities across the institution. It comprises four Units focused on platforms & tools, product & service delivery, enablement and governance. The office plays a pivotal role in advancing the Bank’s digital transformation, supporting business domains with trusted data, information and AI capabilities, and fostering a culture of responsible innovation. WBG Library is part of the Products & Services unit (ITSDA). The World Bank Group Library is a fast-paced and dynamic institutional center of information delivery; it provides services to approximately 24,000 WBG staff and consultants in Washington, DC and world-wide. It facilitates external knowledge flow via access to many licensed eResources (news aggregators, data sources, eBooks, eJournals, etc.), reference and research services, training and custom solutions for organizational information needs. Duties and accountabilities: Reporting to Senior Information Solutions Officer in the Library Content & Access Management Team, an experienced and dynamic Information Solutions Analyst is responsible for providing day-to-day information solutions and services, and other activities in support of library operations. Key Responsibilities: Reference and Research Services • Deliver reference support via in-person, online, and phone channels • Assist users in identifying and accessing internal and external information resources • Staff and manage the Library reference desk Resource Access and Retrieval • Search for and retrieve books, journal articles, chapters, and other materials (primarily digital) • Process Interlibrary Loan (ILL) and Document Delivery requests in line with service standards • Manage user requests through Case Management System (CSM) and Integrated Library System (ILS) Collection and Circulation Management • Coordinate shipping and return of physical materials (domestic and international) • Maintain physical collections, including shelving and space organization Procurement and Financial Administration • Purchase library materials using corporate purchasing tools • Process invoices and support reconciliation, audit, and verification requirements Reporting and Continuous Improvement • Prepare and deliver usage statistics and service reports (such as for ILL requests) • Identify and recommend improvements to enhance service delivery Content Development and Outreach • Create and publish web content (research guides, announcements, training notices) • Support awareness and marketing of library services and resources Collaboration and Team Support • Collaborate with internal teams (e.g., Enablement) and external partners (e.g., IMF) • Provide backup support to colleagues and contribute to overall library operations

Minimum Qualifications • Fluency in spoken and written English is necessary. Language skills outside of English are considered a plus. • Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience). • At least 3 years of relevant Interlibrary Loan (ILL), resource sharing, and document delivery services, plus other related Library or information delivery experience. • Strong knowledge and proficiency in using repositories, publishers, and vendor platforms for searching and purchasing library material. • Knowledge and proficiency on ILL platforms such as: OCLC, DOCLINE, Reprints Desk and other tools such as major Publisher’s sites, for searching and purchasing library material. • Solid client service orientation, vendor relations and partner communication skills. • Strong knowledge of Microsoft Office Suite, particularly Excel and Outlook. Knowledge of pivot tables and advanced Excel skills is considered a plus. • Relevant knowledge of or ability to quickly learn corporate purchasing tools, enterprise resource planning (ERP systems like SAP) and ILS systems. • Knowledge of subscription and vendor pricing methods and strategies. • Experience in Library administrative tasks and processes. • High attention to detail. • Basic knowledge of commercial and non-commercial library lenders’ platforms. • Ability to present and train in library services. • Demonstrating the ability to work in, and with, a diverse global workforce. Desired Qualifications: • Basic knowledge of Ex Libris platforms (ALMA and Primo), particularly for searching bibliographic references or other similar library systems. • Experience using a Case Management System to answer and monitor library requests. • Experience using research tools such as Copilot, Google Scholar, ResearchGate, EndNote Click[DC1.1], Lazy Scholar, Lean Library, etc. to search and locate references and materials. • Experience using library databases such as JSTOR, PubMed, EconLit, ScienceDirect, etc. • Experience with administrative processes, purchasing, payments with corporate credit card, reconciliation, invoicing, and reporting (i.e., XiBuy, SAP’s reconciling tool) • Knowledge of, or familiarity with, copyright and other library compliance matters. Basic understanding of AI tools and the challenges of information integrity. • Experience with content creation using MS Sharepoint. Competencies • Excellent communication and presentation skills. • Strong problem-solving skills and resourcefulness. • Solid collaborative and negotiation skills. • Ability to work productively both independently and within a team. • Excellent client engagement skills. • A self-starter who is proactive, shares knowledge and is open to continuing learning, with an innovative mindset. Recommended Certifications: • SAFe Agilist • AIIM Certified Information Professional (CIP) • KM Institute Certified Knowledge Specialist (CKS)

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. 2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. 3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.