Workday and ERP Product Manager

• Along with the Workday project team, lead execution of Bowdoin’s five-year implementation and deployment plan for Workday, including Human Capital Management optimization, Financials Implementation, and Student Implementation
• Support functional teams in the implementation and use of Workday and provide technical and analytical guidance to the team members
• Provide best practice recommendations to functional and technical teams
• Own the College’s Workday roadmap, researching and preparing recommendations on features/updates to be adopted, both short- and long-term, by strategically assessing the College’s needs and resources in comparison with Workday’s internal product roadmap; work with business owners and subject matter experts to coordinate this list of needs, wants, and wishes.
• Coordinate Workday teams and technical resources as needed for system maintenance, configuration, and integrations; assist technical leads with planning and executing configuration changes to the systems; ensure that configuration changes are documented via the change control process
• Coordinate and expedite a backlog of fixes and/or enhancement requests for Workday; submit issues to the vendors’ support organizations and ensure issues are resolved
• Responsible for management of bi-annual Workday “releases” and organizational “roadmap” for Workday functionality
• Participate in the development of a robust Change Management plan and carry out Change Management procedures, including the development of materials and job aids, and participating in training and other Change Management efforts or events
• Possible support of functional teams in all aspects of testing, including developing testing scripts, analyzing, troubleshooting, and keeping up with administrative tasks related to testing log
• Participate in development of implementation and post-implementation support, governance, and security models for Workday
• Support communication between functional teams and Alchemy and outside communication (other schools, Workday community, etc.)
• Coordinate Workday training paths for users, informed by yearly audits of training needs and opportunities
• Work with Project Team and Functional Work Groups to ensure full transparency of decision making, escalating issues as needed
• Provide updates to program stakeholders throughout the life of the overall Workday Program
• Provide frequent feedback on project issues, including weekly status reports
• Report to upper-level management on system usage, capabilities, and ROI
• Assist in analyzing and troubleshooting application environment problems to determine proper resolution
• Assist in resolving complex technical problems involving multiple application environments
• Develop and maintain a plan for the use of development, stage, and production environments (tenants for Workday)

Salary Range for this position is expected to be: Minimum $115,000 – Maximum $125,000

• Bachelor’s degree or higher preferred
• Candidates should be experts in their field, with a substantive knowledge of at least one of the functional areas they will work alongside
• Demonstrated ability to consistently provide high-level customer support and resolve technical issues for a non-technical audience
• Clear examples of aligning technical needs with business goals
• Demonstrated ability to productively assemble, engage, collaborate with and lead cross-functional teams under rigorous deadlines
• Demonstrated problem-solving and relationship building skills in a variety of situations
• Self-motivated and able to work with minimal supervision
• Ability to develop cost/benefit analysis to aid senior-level management in decision making
• Highly effective written and oral communication skills to address a wide variety of audiences
• Fluency with Microsoft Office 365 applications and project management software
• Some knowledge of SQL or other relational databases preferred
• Strategic thinker who works proactively and can be successful through both independent and collaborative work environments
• Experience Requirements and/or Equivalents
• Two or more years of related experience in project management or technical business analysis (Project Management Institute certification preferred)
• Two or more years of direct hands-on experience (e.g., implementer, consultant, technical lead, etc.) with Workday or Ellucian Banner preferred
• Experience as a manager or team lead that demonstrates the ability to direct and delegate work
• Experience with higher education culture, policies, and systems

• Two or more years of related experience in project management or technical business analysis (Project Management Institute certification preferred)
• Two or more years of direct hands-on experience (e.g., implementer, consultant, technical lead, etc.) with Workday or Ellucian Banner preferred
• Experience as a manager or team lead that demonstrates the ability to direct and delegate work
• Experience with higher education culture, policies, and systems