Work-based Learning Senior Support Officer

About Us  

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. 

We pride ourselves on being the trusted partner of choice in sourcing and developing talent for organisations around the world. King’s Careers & Employability seeks to enable and empower students, recent alumni, and researchers from all disciplines and walks of life, to gain the knowledge, skills and experiences they need to effectively navigate their lives and careers after university and achieve lifelong success. Our Work-based Learning unit brings together our King’s Internships and Global Placements teams, supporting students and employers to undertake meaningful work experiences across a range of provision, developing innovative partnerships and opportunities for key student demographics. 

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so. 

About the Role

Delivering critical administrative support to the full suite of non-clinical work-based learning including internships programmes, industry placements and insights experiences, the Work-based Learning Senior Support Officer will ensure our high-quality programming meets the needs of internal stakeholders, employer partners and students – enabling and equipping them to gain the knowledge, attributes, skills and experience to succeed. 

The successful role holder will be responsible for the creation of digital learning support for our portfolio of work, and for key administrative functions including documentation, risk assessment, and financial and logistical support. They will support colleagues in collating, promoting and evaluating experiences, maintain a dedicated area of our digital careers service and be responsible for designing, building and developing aspects of e-learning content, collating information and resources and generating leads for the rest of the team to follow.    

This is an exciting opportunity for candidates looking to gain experience across a variety of administrative functions, and who wish to utilise their knowledge, skills and expertise in the area of employability and student success. This is an opportunity to grow your skills in project management, evaluation and stakeholder management. 

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role. 

This post will be offered on an indefinite contract.  

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours. There may also be a need to work flexibly in some evenings.

• Administration of the full programme lifecycle across our portfolio of curricular and extra-curricular internships, work shadowing, insights projects and industry placement portfolio.
• First point of contact for students seeking advice and support on finding and undertaking meaningful work experiences during their King’s studies.
• Oversight of internal processes relating to internship agreements, health & safety, finance and application management for our suite of programming
• Development of digital resources and content to support all students in understanding and navigating existing opportunities to enrich their King’s experience.
• Supporting student engagement through delivery of careers workshops, drop-ins and content relevant to their aspirations, both in person and online.
• Enhancement of opportunities for employers to engage across our portfolio including maintaining connection with employers, alumni and suppliers to continuously develop our work.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Please clearly address how you meet the
essential criteria in your application, and where possible how you meet the
desirable criteria as well.

Essential criteria  

We think a wide range of different work and educational experiences could support you to be successful in this role.  

Relevant work experience might include work in marketing, recruitment, education policy or Higher Education Careers Services.

Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training in work-related learning.

Ability to efficiently communicate information clearly in a multi-faceted environment with a range of stakeholders and formats including emails, handbooks, web-editing and reports.

Excellent numeracy skills to complete evaluation, reporting and data analysis of programming; ability to use Excel formulae or data visualisation tools to assist with numeracy-based tasks.

Ability to demonstrate initiative to identify and convert potential work-based learning experiences and opportunities with internal and external stakeholders.

Experience of successfully initiating, developing and maintaining customer relationships.

Ability to work independently in a fast-changing environment and meet challenging deadlines across multiple projects and programmes.

Ability to gather and manipulate data so that it can be interpreted by yourself and others.

Sound knowledge of the MS Office suite, customer relationship management (CRM) systems, and ability to learn new systems quickly and competently.

Knowledge and understanding of the issues relevant to employability development and/or work-based learning at undergraduate (or equivalent) level

Sound knowledge of the sensitive nature of personal data, and the importance of compliance with Data Protection Legislation

Desirable criteria

Training in managing health, safety and welfare of student placements and/or safeguarding, supporting international students or work placement management

Identify opportunities for operational improvements and support implementation of improvements.

 Please submit a personal statement when applying for this vacancy, clearly setting out how you meet the essential criteria, as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:  

https://jobs.kcl.ac.uk/gb/en/applying

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here. 

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. 

Interviews are scheduled to take place on Thursday 10 November.