Welcome Corps Support Liaison

International Rescue Committee

Job Overview: In January 2023, the U.S. Department of State, in coordination with the U.S. Department of Health and Human Services launched the Welcome Corps, a new program that empowers everyday Americans to welcome refugees arriving through the U.S. Refugee Admissions Program (USRAP).

In an effort to support everyday Americans in navigating the resettlement process for the newcomers they sponsor, the International Rescue Committee (IRC) will be launching the Welcome Corps Support Line for Welcome Corps’ Private Sponsor Groups (PSGs) to call with immediate questions, resources, and referrals to programs for their clients at local Resettlement Agencies. The goal of the Welcome Corps Support Line is to be a resource for PSGs and a bridge between Welcome Corps clients, their sponsors, and the local Resettlement Agencies to facilitate efficient and effective enrollment in additional programs as needed.

The Welcome Corps Support and Referral Liaison will be in charge of responding to PSG needs through answering their phone calls and emails. Requests for support may include answering questions related to Reception & Placement, resource needs, and Welcome Corps. Beyond answering questions and providing resources, the Support and Referral Liaison will facilitate streamlined referrals for eligible clients into local Resettlement Agencies for programs like Preferred Communities under the Office of Refugee Resettlement (ORR). The Support and Referral Liaison will work closely with Private Sponsorship Groups, Welcome Corps stakeholders and partners such as Church World Services’ Refugee Welcome Collective and the Community Sponsorship Hub to ensure the success of Welcome Corps through supporting PSGs and facilitating swift and seamless referrals for local Resettlement Agencies and other community partners.

The Virtual Navigator responds to the needs, questions, and requests of clients calling or emailing the Virtual Resettlement Line. In a timely, efficient and responsive manner, the Virtual Navigator takes calls and emails from potential clients to see if they may qualify for additional services through programs funded by the Office of Refugee Resettlement. They provide trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Virtual Navigator works closely with clients, colleagues, and external parties to refer callers to the appropriate programs when eligible, and provides light-touch, virtual navigation of resources and support within the caller’s community.

Major Responsibilities:

Responsibilities include, but are not limited to:

  • Maintain up-to-date and in-depth knowledge of the Welcome Corps program and resources available for PSGs and their clients.
  • Provide individualized support through resource sharing and referrals specific to the needs of the caller and their clients.
  • Facilitate, track, and ensure PSGs are able to enroll their clients into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
  • Facilitate, track, and ensure PSGs are referred to and their clients are enrolled in local Resettlement Agency programs such as Preferred Communities.
  • Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
  • Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of PSGs and clients.
  • Refer PSGs with more intensive needs for training and technical assistance to CWS’ Refugee Welcome Collective and other Welcome Corps stakeholders as relevant.
  • Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

  • Relevant professional experience in human services field required.
  • Minimum of 2-4 years in the U.S. refugee admissions program (USRAP) and the Reception & Placement program required.
  • Familiarity with Welcome Corps and/or community sponsorship programs strongly preferred.

Demonstrated Skills & Competencies:

  • Excellent written and oral communication skills: the ability to communicate effectively with colleagues, partners, clients, and to draft and edit memos, letters, reports and proposals.
  • Strong relationship building, diplomacy, and case management skills.
  • Attention to detail and accuracy in work product.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment:

  • A fully remote working environment.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

Please apply on our website:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/46172?c=rescue

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