Web Analytics Support Specialist

University of Colorado CU Anschutz Medical Campus

Office of Information Technology

Web Analytics Support Specialist

Position #737972 – Requisition #27765

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The Office of Information Technology has an opening for a full-time University Staff (unclassified) Web Analytics Support Specialist position.

Does this describe you?       

• Are you a critical thinker who enjoys learning through experience and solving problems?
• Do you love learning new technology, synthesizing data and applying that knowledge to help people get the services and assistance they need?
• Do you thrive on collaborating with teams that are committed to continually iterating on improving our products, services and community engagement?

If you have exceptional interpersonal skills and technical abilities to build positive relationships and provide outstanding customer service working with others, then we want to know more about YOU!

This position will have the exciting opportunity to be a part of a fun, supportive team and collaborate with our web community to identify opportunities to provide the best web experiences possible.

A few examples of what we are looking for a Web Analytics Support Specialist to do: 

• Develop, execute and iterate on the overall web site health checks service plan across multiple areas and ensure effective delivery of web analytics support services.
• Synthesize analytics data from Siteimprove, Google Analytics and Google Data Studio, Google Tag Manager and web teams’ subject matter experts to consult with site owners regarding opportunities for web site improvements.
• Engage involvement of subject matter experts throughout the customer journey (Accessibility, Information Architecture, User Experience, User Interface, Web Development, Product Owner, etc.)
• Collaborate with leaders and stakeholders from across campuses to ensure web analytics support efforts drive achievement of University web goals and objectives.

What are we looking for?

We want someone that has:

• Curiosity, motivation, and a desire for continuous learning
• A belief that strong relationships are key to success
• A self-starter with a can-do attitude
• A collaborator with a focus on providing solutions based on the requirements and necessary outcomes of those whom we serve
• A sense of humor and strong gif game when it comes to chat communications          

We also have a few Minimum Requirements:

Education and Training

• Completion of four years of college with a bachelor’s degree from an accredited university or college with major emphasis in Computer Science, Business Administration, Marketing, Information Learning Technologies or a closely related field.

Substitution

• Professional experience managing client support, client relationships or communications may be substituted on a year for year basis.

Experience

• 1-2 years of experience in the field of web analytics, technical training or in a service delivery role (or closely related role) in an organization.

Required: Applicants must meet minimum qualifications at the time of hire.

And would love to see these additional qualifications, but they are not required:

• Experience in Web Analytics and/or Training in a technical environment
• Experience building websites using a Content Management System (Sitefinity is University CMS).
• Experience in launching enterprise-level web sites or commercial software products
• Understanding of UX practices and principles
• Experience with a product management approach to software development
• Knowledge of Software Development Life Cycle (SDLC)
• Experience working with strategic product roadmap(s)
• Experience working with teams using SCRUM and Agile practices
• Technical aptitude

Why work for OIT?

We value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE  to view testimonials from OIT Employees about why they enjoy working for OIT!

The Office of Information Technology (OIT) works to advance the University mission by providing innovative technology solutions and services to the CU Denver Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology

OIT formed with the vision of becoming the primary organization that university constituents utilize to solve their information technology challenges. To meet this vision, it was clear that a culture that put our constituents at the center of our service offering was necessary. OIT began working to build a culture of six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE) through our focus on TEAM – Trust, Empower, Appreciate, and Motivate.  Click here to find out more about OIT’s Culture  

We believe diverse teams are more innovative and make better decisions! In OIT, we strive to create a workplace where team members feel heard, valued, and have a sense of belonging. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. We are committed to diversity and equity in education and employment.

We value the thoughts you put into a Cover Letter and would like to see your Resume/CV, and List of References.

APPLICATION DEADLINE: Review of applications will begin immediately and will continue until the position is filled.

CU Denver Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

CU Denver Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Questions should be directed to OIT Human Resources at ucd-oit.HumanResources@ucdenver.edu