View Vacancy – IT Support Officer (ESP24.388)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Technology, Information and Digital Transformation

Job Description (Roles and Responsibilities)

The British Embassy in Madrid is part of the Foreign, Commonwealth and Development Office’s (FCDO) worldwide network of 270 Posts, representing British political, military, economic, and consular interests overseas and is now looking for a new Information and Technology Support Officer (ITSO) based in Embassy Madrid (covering Madrid and Spain network posts). The successful candidate will be responsible for maintaining high standards of service whilst meeting the diverse requirements of IT security, systems integrity, customer support and improving internal processes via automation within a M365 environment. We are looking for a highly professional individual, flexible, adept at juggling competing demands, a natural problem solver who is a good team player who thrives on improving processes and sharing knowledge.

Roles and responsibilities:

Proactively maintain and support the Information and Communications Technology infrastructure and client systems in line with security procedures in Madrid and the wider Spain Network.
Carry out system monitoring, problem resolution and manage the IT incident escalation procedures (to FCDO 2nd-3rd level support/and or external suppliers).
Coordinate IT asset management
Support video-conferencing and hybrid meetings for internal and external events.
Produce high quality communications and IT user guides in English and Spanish for users at all levels.
Proactively strive to improve the quality of service and provide sound technical solutions taking into account diverse customer needs and security requirements (develop using apps available via M365).
Create and maintain a positive, professional and trusting working relationships with a wide range of with stakeholders.
Proactively upskill staff via informal or formal training sessions.
Occasionally work additional hours (including weekends) and travel as required to Spain Consular posts.
Ability to lift and shift heavy items – lifting equipment, install cabling and connections throughout office i.e. under desks, in patch cabinets and server rooms.

Essential qualifications, skills and experience

Full professional proficiency in English and Spanish, both verbal and written, with excellent communications skills (a minimum of C1 level, according to CEFR*).
A recognised IT qualification or degree.
Good IT and networking skills with in-depth knowledge of Microsoft products: MS Windows 10/11 & M365 (including MS Sharepoint, MS PowerBI, MS Lists, MS Forms, etc).
Able to develop solutions, automate processes via apps on M365 platform (Microsoft power Platform).
Able to install OS and M365 from ‘off-the-shelf’ laptops and desktops.
Hardware skills: Able to change printer/workstation components as well as troubleshooting general hardware issues.
Fine attention to detail and strong analytical skills.

Desirable qualifications, skills and experience

Qualifications: CompTIA A+ and Networks+
Experience in Telephony and VoIP
Experience working in data centres and internet circuit installation
LAN design and WIFI networks integrating security (Firewall configuration, etc).
Clean Spanish Driving licence

Required behaviours

Changing and Improving, Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

11 November 2024

Grade

Administrative Officer (AO)

Type of Position

Full-time, Permanent

Working hours per week

37.5

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Spain

Location (City)

Madrid

Type of Post

British Embassy

Number of vacancies

Salary Currency

EUR

Salary

€ 33,043.38

Type of Salary

yearly

Start Date

2 January 2025

Other benefits and conditions of employment

This is a full-time, permanent contract at AO grade level, based in Madrid. This role will be office-based.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Working patterns: Normal working hours are 37.5 per week: 8.00am to 4:00pm from Monday to Friday.

Learning & Development: We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation. All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel-related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

The Embassy is committed to employee development and wellbeing and has several initiatives in both areas that benefit staff.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (jobs-near-me.eu) you saw this job posting.

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View Vacancy – IT Support Officer (ESP24.388)

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