UX Specialist in Montreal, Canada

Position Snapshot

Business area: Nespresso

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;

Hybrid Position

A little bit about us

Our story began 30 years ago with a simple but revolutionary idea: to create the perfect cup of coffee. Nestlé Nespresso has become an international benchmark for the highest quality coffee and an iconic symbol of refined elegance.

We are now present in over 60 countries and our team has grown to well over 10500 employees. Nespresso Canada continues to drive momentum and innovation in its market segment, and in North America, we’re just getting started.

What to Expect:

The UX Specialist will be responsible for managing the day-to-day content related activities of the website, mobile applications by ensuring B2C & B2B eCommerce boutiques provide the best user experience to convert visitors into satisfied customers, updating digital boutiques with content according to local campaigns and global features launch. You will be contributing to the overall objective of providing best-in-class digital user experience across eCommerce boutiques.

A day in the life:

Lead all key site feature updates and rollouts

• Support all key feature updates, rollouts, specifically those tied to Club Member and Delivery Services

• Coordinate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms

• Successfully manage local participation of quarterly Market Acceptance Testing (MATs) by reviewing and assigning all tests to participating testers, working back with HQ on any failed or blocked tests, ensuring 100% participation of Canada

User Experience

• Implement user experience best practices on Nespresso.com through ad hoc projects, from ideation to implementation, to increase sales and customer satisfaction.

• Keep up to date with industry best practices of usability.

• Act as the market expert on usability best practices on-site, guiding the eCommerce team in the implementation and enforcement of those guidelines and best practices.

• Plan and update a relevant and personalised eMerchandising calendar on the eCommerce platforms

Support Operations Team with Projects and Updates

• Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored eCommerce platforms

• Escalate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms

• Act as a line of support for the webmaster in peak periods.

Contribute to the best-in-class customer experience objective

• Manage campaigns integration, new features implementation and platform roll-out

• Monitor digital technical trends, new features and/or technology to stay on top of digital innovation.

Role Requirements

• Bachelor’s degree or College Diploma in Design, Computer Science, Marketing, a related field, or equivalent practical experience

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and or worldwide.

• 1+ years of experience in UX design, including internships or related projects.

• Experience with user research and usability testing

• Proficiency in design tools with industry standard design tools e.g. Figma is an asset

• Preferred Skills

• Ability to build relationships with colleagues internally and externally

• Understanding of responsive design and the ability to prototype interactive user interfaces.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment

• Company matched pension plan

• Three weeks of Vacation and six personal days (Personal Paid Holidays)

• Flexible and hybrid work arrangements

• Excellent training and development programs as well as opportunities to grow within the company

• Access to Educational Assistance & Tuition Reimbursement

• Bonus eligibility

• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures

• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation

• Adoption benefits to remove some of the financial barriers associated with adoption

• Free Nespresso Coffee Machines and $100 monthly coffee credit

• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories

• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid