View Vacancy – Travel Officer (UKR26-007687)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Community Liaison

Job Description (Roles and Responsibilities)

Who are we?

The British Embassy in Kyiv is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Travel Officer to provide excellent customer service to staff and visitors at the British Embassy Kyiv, by managing travel bookings and the travel schedule for journeys in/out of Ukraine, and some occasional regional travel within Ukraine.

Main purpose of job:

As Travel Officer, you will manage the end-to-end travel coordination for staff and official visitors, ensuring safe, efficient and well-communicated movements. The role sits within the Corporate Services team and is critical to maintaining operational continuity, supporting rotations planning, and ensuring compliance with internal processes and security requirements.

Roles and responsibilities

You will oversee and maintain accurate schedules for staff and visitors travelling in and out of Ukraine, ensuring all relevant stakeholders are kept informed through up-to-date tracking documents and clear communications. You will be responsible for booking rail travel, including securing tickets via the Ukrzalisnytsia system at release times, and arranging accommodation for eligible visitors using Embassy facilities.

A core part of the role is providing clear guidance to staff and visitors on travel processes, ensuring required forms and approvals are completed correctly and in a timely manner. You will maintain and regularly update travel guidance and internal documentation, ensuring consistency and accessibility.

The role includes close liaison with the security contractor to coordinate transport arrangements, facilitate ticket collection, and monitor changes to rail schedules, responding quickly to disruptions where needed. You will also contribute to continuous improvement by proposing practical enhancements to rotation management systems and maintaining accurate digital records and trackers.

You will deliver a high-quality, responsive customer service experience, acting as a reliable point of contact for travel queries, resolving issues efficiently, and ensuring staff and visitors feel supported throughout their journey.

Support to the wider team:
As part of a collaborative Corporate Services function, you will provide cover for colleagues during absences and support wider administrative and operational tasks as required. This includes acting as a back-up requisitioner or purchaser (including use of a corporate credit card where authorised), and contributing flexibly to team priorities.

Skills and experience:
We are looking for a candidate with strong organisational skills, excellent attention to detail, and the ability to manage multiple priorities in a dynamic environment. You should be confident working with spreadsheets and tracking systems, comfortable liaising with internal and external stakeholders, and able to communicate clearly and professionally. A proactive, solutions-focused approach and a commitment to customer service are essential.

Why apply?
This is a unique opportunity to play a key role in enabling operational delivery in a complex environment. You will work as part of a supportive team, contribute to continuous improvement, and develop valuable experience in travel coordination, stakeholder engagement, and corporate operations.

Don”t miss out on this fantastic opportunity!

Essential qualifications, skills and experience

Our Ideal Candidate shows:

• Full professional proficiency in English and Ukrainian at a minimum of C1 level according to CEFR*
• Minimum 1 year of experience in travel industry or logistics
• Good knowledge of MS Office packages (Excel, Word, etc)
• Exceptional organisational skills and experience in an administrative role
• Attention to detail
• Strong interpersonal skills

Desirable qualifications, skills and experience

Nice to have:

• Experience in a customer-facing or customer services role
• Experience working in an international environment

Required behaviours

Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together

Application deadline

15 June 2026

Grade

Administrative Officer (AO)

Type of Position

Temporary, Fixed term, with possibility of renewal

Working hours per week

40 (including 1hr for lunch per day)

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Ukraine

Location (City)

Kyiv

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

USD

Salary

$ 1,810.37

Type of Salary

monthly

Start Date

3 August 2026

Other benefits and conditions of employment

This is a full-time, fixed-term contract for the period of 13 months, for 40 working hours per week including 1 hour per day for lunch.

The start date mentioned in the advert is just an expected start date. The appointment can start earlier or later depending on several factors.

The successful candidate will benefit from:

• Working in a diverse, multi-cultural team of Ukrainian and British colleagues with wide-ranging experience. A well-balanced work/life culture and a friendly and supportive team.
• Medical and dental plan (non-contributory for the employee and contributory for qualified dependants).
• 24 working days of annual leave and additional public and privilege holidays.
• System of performance-based bonuses for high-achievers every twelve months.
• Participation in staff gatherings organised by the Social Committee (team get-togethers, Christmas Party etc.) as well as cultural events hosted by the Ambassador.
• Direct contribution towards to accelerating Ukrainian victory and supporting the country’s recovery from the consequences of war.

The British Embassy does not provide a hardship allowance.

All applicants liable for military service must have a clean military record with no pending summons, fines or similar.

Learning and development opportunities:

The jobholder will have access to BE Kyiv’s full learning and development offer, which includes FCDO International Academy.

All applicants should have the right to live and work in Ukraine. The British Embassy does not sponsor work permits.

Staff recruited locally by the British Embassy in Kyiv is subject to Terms and Conditions of Service according to local Ukrainian employment law. This is an official employment, and the salary is subject to official tax; currently 23%. The salary is a set rate and there are no additional allowances on top.

Training for the job will be provided, including time for a handover of duties.

The Embassy promotes a strong learning and development culture. Online courses, in person training and job shadowing of colleagues are just some of the options available.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.