Total Rewards Specialist 1

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

CORE JOB SUMMARY                                                                                                                                    

The Total Rewards Specialist responds to inquiries related to benefit programs and policies over the phone, in writing or person.  Key responsibilities include resolution of matters pertaining to employee benefit programs, including life, health, medical/dependent care spending accounts, COBRA as well as retirement plans.

CORE JOB FUNCTIONS                                                                                                          

1.    Responds to employee questions and inquiries about employee benefits programs and policies.
2.    Identifies and assesses customers’ needs to achieve satisfaction.
3.    Builds trust with customers through open and interactive communication.
4.    Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.
5.    Meets department customer service call handling targets.
6.    Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints.  Determines appropriate resolution in partnership with department leadership.  
7.    Keeps records of customer interactions, process customer accounts and file documents
8.    Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.
9.    Adheres to University and unit-level policies and procedures and safeguards University assets.
 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

High School Diploma or equivalent

Certification and Licensing:

Not applicable

Experience:

Minimum 2 year of relevant work experience

Knowledge, Skills and Attitudes:

• Ability to accurately prepare and maintain records, files, reports and correspondence
• Ability to communicate effectively in both oral and written form
• Ability to understand and follow instructions

• Skill in completing assignments accurately and with attention to detail
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines
• Ability to process and handle confidential information with discretion
• Ability to work independently and/or in a collaborative environment
• Proficiency in computer software (i.e. Microsoft Office)

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c104