Testing Center Supervisor

Position Information:

Position Title:
Testing Center Supervisor

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree and 5 years of related experience

Preferred Qualifications:
Experience leading projects from concept to implementation.
Experience creating, editing, and managing digital media
Experience providing high volume customer service and technical support
Creative problem-solving skills with the ability to develop and recommend practical solutions

Job Description:

Iowa State University’s Center for Excellence in Learning and Teaching (CELT) is accepting applicants for a Testing Center Supervisor (Instructional Technology Specialist III) to collaborate closely with the Enterprise Instructional Technology Manager to effectively support and coordinate testing centers across the university.

The Testing Center Supervisor (Instructional Technology Specialist III) will be responsible for overseeing the support the exam scheduling application for all testing locations (permanent and satellite). This position will monitor and identify student integrity issues and report them to the appropriate manager or faculty member. This position will hire, train and supervisor a large number of students each semester. Additionally, this position is a working supervisor performing work alongside those being supervised. 

The successful candidate will have effective time management and organizational skills, the ability to work well with a diverse population, and the ability to communicate effectively. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

Level Guidelines
• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals
• Applies senior-level professional knowledge and expertise to work requiring greater latitude
• Solves moderately complex problems and regularly exercises judgment to determine appropriate action
• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices
• Responds to complicated inquiries, provides training, and provides direction to lower-level staff
• May provide supervision for one to two other staff (i.e., leads a small work team)
• May lead projects for which well-defined practices and procedures may not exist
• Provides guidance to students

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.

Original Posting Date:
September 2, 2022

Posting Close Date:
October 19, 2022

Job Requisition Number:
R9579