Technology Support Specialist
University of North Carolina at Charlotte
Position Information
General Information
| Vacancy Open to | All Candidates |
|---|---|
| Employment Type | Permanent – Full-time |
| If time-limited, note appointment end date | |
| Hours per week | 40 |
| Months per year | 12 |
| Position Number | 002359 |
| NC Salary Grade Equivalency | IT03 |
| Classification Title | Technology Support Specialist – Contributing |
| Working Title | Technology Support Specialist |
| Salary Range | $54,109 – $66,133 |
| Anticipate Hiring Range | $54,109 – $62,000 |
| FLSA Status | Non Exempt |
| Division | OneIT |
| Department | Office of OneIT (Adm) |
| Work Unit | OneIT – Academic Affairs Colleges |
| Work Schedule | 8:00 am – 5:00 pm; Monday – Friday |
| Primary Purpose of Position | This position is a part of the CLAS IT support team and directly supports the Language Resource Center (LRC) at UNC Charlotte with guidance from the LRC Director. This position supports the students and faculty in the Department of Languages and Culture Studies and and secondary support for other humanities departments in the College of Liberal Arts & Sciences. |
| Minimum Education/Experience | Required Minimum Qualifications: Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience. University Preferred Qualifications: Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education. |
| Essential Job Duties | The Technology Support Specialist serves as the Language Resource Center (LRC) Coordinator and IT support specialist. The Coordinator staffs and supervises the LRC during regular business operations and for special projects, provides technical support for the LRC and Film Studies lab hardware and software, configuration, maintenance, and minor repairs, evaluating new technologies and development of technical solutions; provides support for LRC and film faculty and student clients in multilingual and multimedia computing; provides technical support for development of LRC and the College of Liberal Arts and Sciences (CLAS) IT Team instructional technology projects, including multimedia and web; maintains LRC and film lab hardware, software and media inventories, usage databases, and documentation; aids in LRC planning and film lab planning. Experience in a multilingual computer lab environment will make the candidate an excellent fit in our environment. Project management experience and excellent communication skills are highly welcome. Lab management in the College of Liberal Arts & Sciences is coordinated at the college level; teamwork is required. |
| Other Work Responsibilities |
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| Departmental Preferred Experience, Skills, Training/Education | Preference is given to the candidate who has;
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| Necessary Licenses or Certifications | |
| Work Location | 434 COED |
| Posting date | 11/12/2022 |
| Closing date | 11/27/2022 |
| Proposed Hire Date | 12/12/2022 |
| Contact Information | |
| Special Notes to Applicants | UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist will be subject to a Criminal Background Check. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors. * The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. * Do not write ‘see resume’ on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience. |
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