Technical Support (all genders) Opencast

Job title:

Technical Support (all genders) Opencast

Company

Technische Universität Wien

Job description

Full-time (40 hours per week) | Entry possible from 30 hours per week | indefinite-termTU Wien is Austria’s largest institution of research and higher education in the fields of technology and natural sciences. With over 26,000 students and more than 4000 scientists, research, teaching and learning dedicated to the advancement of science and technology have been conducted here for more than 200 years, guided by the motto “Technology for People”. As a driver of innovation, TU Wien fosters close collaboration with business and industry and contributes to the prosperity of society.In the Service Unit of Educational Technologies TU Wien is offering a position as Technical Support (all genders) Opencast immediately (Full-time, entry possible from 30 hours per week).Tasks:

• Telephone support for LectureTube and related services
• Central contact person in our user helpdesk for incidents, service requests, and problems
• Assistance in lecture hall support for LectureTube
• Processing and documentation of inquiries, analysis of the cause of disruptions, and problem solving
• Creation and maintenance of (user) documentation
• Independent conception and ongoing implementation of training for TU members
• Maintenance of the IT internal knowledge base
• Participation in internal projects (e.g., event/conference organization)
• Collaboration in the software engineering process
• Configuration and programming of HS Touchpanels
• Processing of LectureTube recordings with the help of Opencast workflows
• Management and support of the processing pipeline in LectureTube (Opencast)
• Remote maintenance of the LectureTube recording units

Your profile:

• Solid technical understanding
• Ideally familiar with video management systems
• Experience in support (1st and 2nd level support) and ticketing systems (Jira, Redmine, etc.)
• Very good knowledge of German and English, both spoken and written
• Customer and service orientation
• Know-how in creating graphical and structural documentation
• Ideally, knowledge of online learning tools such as Moodle
• Digital competencies and analytical skills
• Organization and planning/project management
• Willingness to innovate and knowledge sharing
• Resilience and resource orientation
• Customer orientation
• Willingness to take responsibility and initiative
• Self-reflection and willingness to develop
• Professionalism, communication skills and empathy
• Willingness to resolve conflicts, willingness to cooperate and teamwork
• Sensitivity to diversity

We offer:

• A wide variety and exciting range of tasks in a collegial team
• Hybrid working style with up to 60% home office option
• A range of attractive social benefits (see

) * Wide range of internal and external training opportunities, various career options

• Central location of workplace as well as good accessibility (U1/U4 Karlsplatz)

TU Wien is committed to increasing the proportion of women in particular in leadership positions. Female applicants are explicitly encouraged to apply. Preference will be given to women when equally qualified, unless reasons specific to a male applicant tilt the balance in his favour.People with special needs are equally encouraged to apply. In case of any questions, please contact the confidant for disabled persons at the university, Mr. Gerhard Neustätter.Entry level salary is determined by the level IIIB of the Austrian collective agreement for university staff. This is a minimum of currently EUR 2,958.90/month gross, 14 times/year for 40 hours/week. Relevant working experiences may increase the monthly income.We look forward to receiving your application until May 16th, 2024.

Expected salary

Location

Wien

Job date

Fri, 26 Apr 2024 03:49:45 GMT

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