Technical Customer Service Representative Technical Customer Service Representative

Technical Customer Service Representative

At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution. 

Location Requirements: Must legally reside in Canada 

Core Responsibilities

• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice while providing empathy and offering helpful solutions
• Ongoing training and skill development

Qualifications

• Previous experience with technical customer service an asset
• Ability to multitask and navigate between screens efficiently while assisting customers
• Must be 18 years of age or older
• High school diploma or GED equivalent
• Must pass a background check
• Quiet and distraction free workspace

Work with us and you’ll enjoy

• Hands-on, 100% paid training
• Work from home benefits include saving time, money, and the environment
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program EAP
• RRSP with company match
• Employee discounts
• Referral bonuses

Equipment and Internet Requirements

• Internet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed
• Noise cancelling headset
• Stand alone monitor

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