Team Member – Customer Service – Personal Loans – Customer Service
Kotak
JOB Role:
- Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s
- Welcome calling / dispatch of welcome kits PDC/ NOC
- Customer retention and limiting foreclosures as budgeted.
- Responding to customer emails/letters and handling phone calls and walkins
- Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined – Generating Revenues
- Lead Generation through references
- Handling RBI and BO complaints and responding to them
- Replying to customer emails and letters.
- Reporting MIS and tracking it daily for team members.
- Any other customer care related activities.
- Handling team escalations and taking it to closure.
- Handling 5 people who will be team members
Job Requirements:
- Qualification – Graduate from a recognized University.
- Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service
- Skills & Experience– Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience
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