Team Leader Course Administration (CDT)

£30,856 to £33,539
per annum
Fixed Term – 12 months
Posted On:  Thursday 03 November 2022
Closing Date:  Thursday 17 November 2022
Interview Date: 
Friday 02 December 2022
Reference:  112022-643

Here in the Faculty of Computing, Engineering and the Built Environment we are recruiting for a Team Leader (Course Administration) in the School of Computing and Digital Technology. We are based in the heart of Birmingham at the prestigious Millennium Point and state of the art Steam House, part of our extensive city centre campus, where we deliver a range of undergraduate and postgraduate courses as well as having a well-established portfolio of overseas delivery partners and a growing apprenticeship provision. We are a faculty with ambitious growth plans, it is an exciting time to join us! 

Directly managing a team of Course Administrators you will focus on motivating and leading your team to deliver a proactive and customer-focused course administration service. Working closely with colleagues in the School, Faculty and across the University, you will oversee the operational delivery of administrative support across our courses, this is for both undergraduate and postgraduate taught courses. You will be responsible for delivering an outstanding service that underpins the student journey from enrolment to graduation placing students at the heart of all that you do. You will drive development of effective systems and processes and will maintain accurate student records.  The role the Team Leader plays is vital to ensuring that we achieve high staff and student satisfaction.

Main Responsibilities:

Through effective leadership and management, the Team Leader will:

• Lead and manage a team of Course Administrators to ensure delivery of an outstanding service to all stakeholders,
• Oversee and deliver Examination Boards,
• Support and clerk school level committees and meetings,
• Maintain student records system (SITS) and support development of staff in use of the system,
• Provide regulatory advice and support a wide range of queries,
• Drive continuous improvement and enhance service delivery,
• Meet regularly with key stakeholders to support school requirements,
• Oversee operational activities aligned to the annual academic calendar,
• Participate in university wide activities such as clearing and graduation,
• Support enrolment and re-enrolment activities for your students,
• To manage performance across your direct reports and deliver annual review cycle as well as regular one to one support for your team,
• To drive performance and process improvements across course administration ensuring standard operating procedures are in place and are followed,
• Working closely with the Head of Course Oversight to support quality assurance activities, ensure systems are up to date, processes are efficient and to assist with data requirements across the school.
• Support the school senior leadership team (Head of School and Heads of Department) with matters pertaining to area of responsibility including academic quality, student attendance, student query management and feedback.

Key requirements of the role:

• Educated to degree level (or equivalent experience).
• Experience in a leadership role with an emphasis on people management is essential.
• Experience of working in a highly customer focussed role is essential.
• Essential to demonstrate experience of working effectively with and supporting senior stakeholders.  
• A requirement of the role is to have experience working within a pressurised environment, being able to work successfully to set deadlines and contractual requirements. 
• Possesses a high standard of IT competency including Microsoft office. 
• Experience of using SITS is desirable.
• Demonstrate your ability to influence others, manage change effectively and have a solution focused approach to leadership.
• Must be a team player, demonstrate intellectual curiosity and be able to manage your own workload.
• Outstanding communication skills with the ability to persuade, influence and negotiate.
• Strong report writing and presentation skills

With around 26,900 students from 100 countries, Birmingham City University is a large and diverse place to study. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate academics, and focus on practical skills and professional relevance is producing some of the country’s most employable graduates.

We put £270 million into the regional economy and support thousands of jobs in the area. We’re investing £340 million in our estate, including a major expansion of our city-centre campus at East side, providing students with an enviable range of facilities.

Further details:

BCU Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here: https://www.gov.uk/check-uk-visa

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us: [email protected]

Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.

At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

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