Team Lead, Legal Administrative Assistant Group in Toronto, Ontario

McCarthy Tetrault LLP

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

This position is based out of Toronto. McCarthy Tétrault employees benefit from a hybrid work environment.

The Team Lead will be responsible for supporting the Supervisor in ensuring the LASG team successfully complete all tasks with quality, accuracy and in a timely manner. In addition, they will support the Supervisor with the attainment of goals and overall team performance. The Team Lead will provide training, guidance, support, and direction to team members, promoting collaboration and effective communication, and driving the team towards achieving excellence. They will serve as a key point for training by facilitating the growth and development of team members. The Team Lead will also be performing the tasks of a Legal Administrative Assistant, as required.

As a Team Lead, Legal Administrative Assistant Group you will be:

  • Support the Supervisor with coordinating the Intake process for all LASG requests (assessing and prioritizing workload, assigning requests etc.).

  • Work with Legal Administrative Assistants to ensure processes and guidelines are followed, reconciling client requests for accuracy as per Department processes and procedures. Identifying and submitting recommendations for changes to procedures to Supervisor, when necessary.

  • Act as a liaison between LASG and its clients regarding workflow and to address and resolve escalated concerns and/or issues.

  • Monitor process and procedures that impact metrics to ensure duties are performed efficiently.

  • Delegate tasks and responsibilities to team members, ensuring a balanced workload distribution.

  • Serve as a trainer and subject matter expert for the tasks and responsibilities assigned to the department.

  • Develop training materials, manuals, and resources to facilitate the onboarding and continuous learning of team members.

  • Conduct training sessions and workshops to educate team members on the department’s processes, procedures, and best practices.

  • Provide ongoing coaching and support to team members, addressing knowledge gaps and skill development needs.

  • Stay updated with industry advancements and technological changes relevant to the department’s tasks, and incorporate them into training programs.

  • Identify training and development needs within the team and coordinate relevant learning opportunities.

  • Foster teamwork, collaboration, and effective communication within the team.

  • Peform the tasks of a Legal Administrative Assistant, as required.

As our ideal candidate, you will distinguish yourself by the following profile:

  • Post Secondary Diploma with specialization in legal/office or equivalent experience.

  • Minimum 4 years of experience in a professional work environment with relevant administrative or legal experience an asset.

  • Advanced proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint).

  • Knowledge of legal terminology, documents and procedures an asset.

  • Leadership certifications or training an asset.

  • Excellent communications skills in English (verbal and written) are required. Fluency in French would be considered an asset.

  • Excellent interpersonal skills and telephone manners with customer service oriented approach.

  • Highly developed analytical, problem solving, decision making, conflict management and negotiation skills.

  • Ability to communicate in a variety of ways in order to ensure understanding and influence the outcome of situations.

  • Patience, flexibility and an ability to effectively manage difficult situations.

  • Well organized with meticulous attention to detail and strong proof-reading skills.

  • Confident in working independently, prioritizing and making day-to-day decisions, with the judgment to seek supervisory assistance when appropriate.

  • Works effectively with other team members and demonstrates tact, respect, and professionalism in all interactions.

  • Provides a high level of service to colleagues and clients.

As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.

  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.

  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.

  • Strong community involvement and a commitment to equity, diversity and inclusion.

  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

Requisition ID: 2023-1261

External Company Name: McCarthy Tétrault LLP

Street: 66 Wellington Street West

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