Systems and Analytics Project Manager – Global Safeguarding Team – US Remote

Location: Portland, OR; Washington, DC; or Remote (within the United States)

Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.

Position Status: Full-time, Regular, Exempt (Temporary: 4-6 months, end of February 2025 to end of July 2025, Parental Leave Coverage)

Salary:

• US: Starting salary for this role will be USD $84,000 – $89,250 commensurate on experience.
• Based on local benchmark for candidates outside the United States.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Team

Mercy Corps’ global safeguarding team is a key part of the Mercy Corps Ethics and Compliance Department (ECD) and leads our organizational efforts to prevent, detect, deter and respond to safeguarding issues. The team reports to a Senior Director of Safeguarding who reports to the Chief Ethics and Compliance Officer (CECO). At Mercy Corps, safeguarding is a holistic term encompassing our prevention and response to sexual exploitation and abuse of program participants, sexual harassment in the workplace, trafficking, and child safeguarding. We seek to ensure that all team members, program participants and partners are able to safely exercise their agency, access resources they need, and use and share their power safely in order to cope, adapt and thrive in their environments. The global safeguarding team is bolstered by a global network of focal points and champions working at the country level to mainstream safeguarding and raise awareness about individual rights and responsibilities of our team members, participants, partners, volunteers and others who are a part of the critical work we do.

The Position

This position will play a critical role in supporting the global organization’s safeguarding efforts, particularly around the roll out of Core Safeguarding Standards, and will contribute to the agency’s strategic vision by developing systems to monitor, advise on and improve the safeguarding systems, capacity and progress of our country and operational teams.

Essential Responsibilities

STRATEGY AND PLANNING

• Work with the regional senior leadership team to develop and support the regional strategy.
• Mobilize support services and risk management resources to enable country and regional leadership teams to execute their respective strategic priorities.
• Lead the development and administration of regional and country level reports on key finance, operations and human resources indicators.
• Manage and administer regional core budgets in coordination with regional and global leadership.
• Lead on measurement and analysis of regional key performance indicators to inform strategic decision making.

REGIONAL SYSTEMS AND SUPPORT FUNCTIONS

• Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions;
• Review and support country team adherence to Mercy Corps and donor policies and procedures;
• Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards.
• Provide dedicated support to country teams in the event of an emergency or start up of a complex program that requires additional resources.
• Collaborate with country finance leads in producing bi-annual master budgets.

SAFEGUARDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

Supervisory Responsibility

The Systems & Analytics Project Manager has no supervisory responsibilities.

Accountability

Reports Directly To: Senior Director of Safeguarding

Works Directly With: Global Safeguarding Team; Ethics and Compliance Department, MCG and MCE Compliance, Global Safeguarding team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

• Bachelor’s degree (or equivalent) and 5+years of professional experience in the development/humanitarian sector.
• 1+ years of experience with data management systems and automated workflows.
• Proficiency in managing Power BI dashboards at an intermediate level, with experience in DAX coding and the ability to write basic measures in Power BI.
• Advanced experience in data analysis and visualization software, including Excel; knowledge of Tableau is a plus.
• Proven experience working cross-functionally with both technical and non-technical teams, with strong cross-cultural communication skills.
• Proficiency with MS Office software required (Word, Excel, PowerPoint), and Google suite (Google drive, docs, sheets).
• Experience of developing global procedures and guidance for NGO program management.
• Experience with gender based violence, protection and/or safeguarding field; including a deep understanding of survivor sensitivity
• Demonstrated knowledge and experience collaborating with cross-functional teams throughout the program management cycle within an international organization.
• Skilled in delivering professional development in program management through both direct and remote support.
• Ability to establish and strengthen global networks and internal communication channels effectively.
• Experienced in coordinating with diverse stakeholders, managing varying perspectives and priorities.
• Internationally recognized qualification in project or program management, is a plus.
• Proficiency in English (spoken, written, and reading) is required. Fluency in an additional language, such as French, Spanish, or Arabic, is a plus.

Success Factors

The successful candidate has passion for the critical role of safeguarding in humanitarian work. They possess a sustained lens of cultural humility in seeking and creating best practice in the context of insecure and opaque environments with a broad spectrum of cultures, languages and education levels. They have an abiding sense of empathy for the stakeholders, participants and survivors we serve, and for the difficulties that INGOs and our partners face in carrying out this work. They consistently navigate difficult circumstances with a calm demeanor and reach understandings and resolutions in a methodical, analytical and empathetic manner. They persist in moving complex problems forward and strive to make substantial improvements in a timely yet methodical manner. The Advisor leads by example and motivates a diverse array of stakeholders, tempering technical expertise with a desire to learn from a place of equity.