Supporter Relations Database Coordinator

Salary: £32,425 + £4000 LW per annum

Location: London,Waterloo

Contract Type: Fixed Term, 12 months

Hours: Full Time

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).

Islamic Relief UK (IRUK) is actively recruiting for the position of ‘Supporter Relations Database Coordinator’ on a 12 months fixed-term contract, to be based from its Waterloo office, London. The organisation is currently operating to a hybrid working model.

The role will administer the entry of data on donations and supporter details and maintaining supporter records ensuring that information held is accurate, appropriate and up to date.

The successful candidate must have:

• Experience of working on a CRM system previously – raiser’s edge specifically will be preferred.
• Demonstrable experience in a similar role that includes working with complex databases, troubleshooting problems, analysing information and data, designing queries and reports and creating operational procedures.
• Proficient user of Raisers Edge with proven experience of importing and data cleaning.
• Ability to work in a methodical manner.
• Able to work in a fast-paced environment while being flexible and detail-oriented.
• Numerate and literate with a good standard of education.
• Fast and accurate data entry skills.
• Ability to work collaboratively with internal and external stakeholders as part of a team.
• Working knowledge of Gift Aid rules and HMRC claim requirements.
• Knowledge of the principles of database management and donor development.
• Demonstrable problem-solving skills, working on own initiative to identify problems and apply the most effective and accurate solutions with a focus on service improvement.
• Ability to organise and prioritise own work and meet deadlines.
• Excellent project management skills.
• Excellent knowledge of Microsoft Office suite, including Word and Excel.
• Ability to remain calm under pressure.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit:

https://www.islamic-relief.org/work-with-us/what-we-offer/

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer