Support Specialist II (S04116P)

• Supervise and performs key control duties to include:
• Accurately reviews, approves, and processes campus wide key requests in the key database and prepares paperwork for keys to be cut in a timely manner.
• Issues and receives keys and reconciles all files for active faculty/staff/students that have keys issued, and those who have left within the previous twelve (12) months.
• Gathers and reports data for the annual key audit and reporting function of Key Control, to include periodic status reports, drafting routine correspondence, and implementing related processes.
• Places holds on student transcripts, and charges faculty/staff accounts as it relates to maintenance and lost/stolen keys.
• Provides administrative support to the Key Shop Manager through producing ad hoc reports and acting as unit liaison with other departments for communications regarding key processing, pickups/returns, etc.
• Mail copies of documentation to appropriate departments after processing and pickups/returns are complete.
• Create and maintain accurate documentation and files. Provides excellent customer service to students and UTA staff at the front counter and by phone/fax/email to solve problems and make sound decisions (maintaining security) on issues concerning key requests, issuance, and replacement keys.
• Designs/maintains/executes an effective system of internal controls for unclaimed keys, to include reconciling files and database information.
• Performs other duties assigned.

UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.